Rocky Mountain Power — Attraction in Salt Lake City

I wish there were options for electrical power like internet providers, but we are stuck with Rocky Mountain Power. We added a barn to our property and the Rocky Mountain Power Field Service Technician told us exactly where to put the meter stand and meter. It was only to be placed on our neighbors property in the utility easement . We asked, begged and pleaded with him to put it on our property but he said we either put it there or we do not have power. So, we asked the owner/builder of the house going up next door to us if that was okay, he said yes. We asked the City if that was okay and received a permit with inspections and that was okay. But when the builder sold the house to the new buyer he was upset that it was on his property, even though he was told about it before he purchased the house and was okay with it both verbally and in email.

So, here we are a year later and the lovely neighbor complained to the City so much that they told him not to call again, then he decided to complain to Rocky Mountain Power so many times they told him to go away as it was done by the book, he had letters sent to us from an attorney saying he was just going to rip up the line which we ignored and finally he called and filed a complaint against Rocky Mountain Power with the PUC (Public Utilities Commission). Once Rocky Mountain Power received the complaint their new position was that they NEVER would have told us to put the Meter Stand, Meter and Conduit on the neighbors property even though we have witnesses that their Field Service Technician did indeed insist we put it there. So, at this point I have had to pay for a lawyer and now and electrician and excavator to dig up the meter stand, meter and five feet of conduit and move it onto our property where we wanted it in the first place. When we were suppose to meet with the Field Service Technician I told my electrician that I was going to record the conversation so I had future proof of what was said and my attorney received an email from the attorney for Rocky Mountain Power saying we can NOT record the conversation. Totally unethical and immoral and they do not take ANY responsibility for what their employees say and do, wish I had an option for electricity other than Rocky Mountain Power but alas we do not. I would get everything in writing when dealing with Rocky Mountain Power as they do not stand by what their...

They were 3 days late (out of power and heat for a week now) and then told me I have to call an electrician to get anything fixed. We’ve called many times prior to this to let them know of the situation and they just kept telling us that many people had outages and that we need to wait but failed to tell us that they couldn’t fix anything. We now have no food (everything has gone bad in the fridge/freezer due to no power) and have been out of work for a week due to having to work from home because of covid. No one has been able to shower on top of that due to no water heater. When trying to figure this issue out with Rocky Mountain, they just insisted that we needed to be patient. After speaking with them every day for a week now, we finally are aware that this is “our responsibility to fix” and can arrange for an electrician to come on Monday ( in 2 days from now). I never knew a power outage experience could be this bad and Rocky Mountain has made it tremendously worse.

UPDATE (TUESDAY): We contacted an electrician to come out and look at everything the same day that we were told we needed one. Luckily, the electrician was able to come the next day. The electrician said that there was nothing he could do and that it was Rocky Mountain’s responsibility to repair the power lines. When calling Rocky Mountain back to let them know that the electrician had cleared the wires for them to work on, they responded by telling us THEN that we needed to have our tree removed before they’d come work on it. Once again, we were very lucky to be able to get a tree removal the next day but it turns out that the tree wasn’t even on or around the power line, just phone & internet. After the tree was removed, we called Rocky Mountain to ask them if there was anything more we needed to do. We literally even offered to buy the workers lunch if they’d just come fix the wire. Chandler from RMP came and fixed it in 20-30 minutes. He was great but I’ve lost over $500 in food from the fridges/freezers, I’m angry about the extra services that they required us to get for no reason and I’ve missed over a week of work now. Im happy to have the power back but Rocky Mountain’s service leaves...

If you're considering adding solar to your home now, don't bother unless you're also adding battery backup. RMP quietly ended their net-metering program and switched to "net billing" as of 3/1/2022. When our solar was installed no one mentioned this and it's little wonder...Even their own employees do not seem to understand the huge implications this has for those of us who waited to get solar until now. Basically what it means is this - in the past, every 1 kWh of electricity your panels produced would offset every 1 kWh of electricity you used. If your system produced enough energy to completely offset your usage, you paid nothing but the connection fee -around $10. As of March 1, 2022, this is no longer the case. With "net billing," every 1 kWh of electricity generated during the day will offset each 1 kWh used, but during the dark hours when you are not producing power, you are using the grid and billed accordingly. So at the end of the billing cycle if you produced 1000 kWh of electricity and you used 900, they still bill you for 900, and the “buy back” the -100 surplus which means you get a tiny little credit for the "surplus" energy. Here's the clincher - they will buy back your surplus electricity at about 50% of what they charge you for theirs. In my case, my system produced 1600 kWh in the first month of operation and we used 1500 and I got a measly $13 credit with a bill of $212. Gone are the days when solar was offset by the savings. Evidently RMP really doesn't care if you're feeding more power into their grid than you are consuming, they are going to stick it to you any way they can. This is a huge disservice to customers...