Burger King — Restaurant in Salt Lake City

I just finished one of my two whoppers and felt very compelled to write this review.

Every time I've been to this BK its been a disaster but I'm going to focus on this one. Right off the bat the drive through has got ridiculous positioning, but then I get to the speaker and order, they change the person ordering from me after the greeting, so I have to re order everything, their shake machine isn't working, and the volume is insanely quiet. I can't tell if I missed it or if they just didn't say good bye or repeat my order or tell me the price and to pull forward, but after sitting there for a good few seconds I just pull forward anyway, and proceed to wait in a long line. I finally get to the window and what appears to be the manager has the worst social skills. They didn't even start to make my meal yet, and I wait for about ten minutes at the window. I think I hear that they had to remake my burgers. The black guy at the window then after a long time hands me my food before I even pay for it, and I am like dude, here, take my card and don't get fired. I come home to find out they still made my whoppers entirely incorrect. I always order heavy mayo, mustard, and pickles, and no onions. These freaking 10 minute whoppers have two pickles, no mustard, normal amount of mayo, and extra onions! The onions I can pull out but the rest really pisses me off. I should have just taken the burgers and left while I could, or ask for a free cookie since they never offered to buy one like the sign said....

I ordered online and pull up to the drive thru and explain to the lady my order. She pulls up the order on the screen and in the most non-enthusiastic voice informs me to pull up to the window and she'll get my food. I pull up and wait a for couple minutes and then in a scolding voice she says she is going to need me to pull up to the front and wait. It's about 10 pm and there's no one behind me and it doesn't look like she's taking any other orders but okay whatever, I pull to the front. After a few minutes she appears with the food in a metal tray at my window. She just stares blankly. Every drive thru I've ever been to in my life, the employee will gently hand over the items to you one at a time. I was confused this was not happening so I went to grab the tray cause I thought that might be quicker for me to get the food in the car but she quickly snaps, "no you have to just take the food!" So as quick as I could, grabbed everything while she continued her silent blank stare and finally say thank you and goodnight and walked off.

Look, I get that maybe 10 pm was a weird time to put in a big order for drive thru and maybe that person was having a bad day but doesn't excuse the lack of professionalism. This was the 1st time in a long time I have been to that Burger King and it will probably be a long time till I...

This location is always slow and half the time they never get the order right. The crew is always goofing off and are never organized. Tonight I stopped in for someone else in my family and there was a huge line at the drive thru so I went inside instead. One guy was doing dishes and yelling from the back. Two girls were filling an order for the drive through, but really all they were doing was waiting for food to be made and looking at the screen that shows what food is for what order. They barely acknowledged me when I walked into an empty dinning room. Seriously one if them could have taken my order in the time that it took for the drive thru order to be filled. I was to es for almost 5 minutes to just place my order and the girl did not know what a BK jr. was. I had to explain it to here. This is just one example of the level of incompetence at this location. Will not ever go back. Do not recommend this location to anyone who is either short on time or cares if their order is done correctly at least half the time (honestly surprised they got it right this time. Sad that is the only good thing I could say about my...