Thank you for taking the time to request that your guests fill out a satisfaction survey. In the past we have always had EXCELLENT service at the Salt Lake Marriott University Park. However, during this trip the house cleaning services were below average. For example, the first night we stayed at your hotel it was obvious that the floors had not been vacuumed in our two rooms. There were small rocks on the floor and a child's rainbow bracelet on the floor. We called down to the front desk and this problem was correct the next day. Here is a list of other problems we encountered with your room service:

1. After a couple of days we needed to request clean glasses. We were tired of trying to reuse the dirty glasses by using hand soap to clean them.
2. We had to request kleenex and toilet paper because we ran out.
3. We needed to ask for clean towels because the house cleaning service forgot to pick up our dirty towels off the floor and replace them with clean towels and wash cloths.
4. I was unaware of the fact that in the room that I was not staying in, that the towels that were left on the bathroom floor were NOT being replaced with clean towels. Instead the dirty towels that were left on the dirty bathroom floor were simply hung up on the shower curtain bar. If I would have know this was happening I would have requested clean towels for this room also.

We were also disappointed that the pool was closed down while we were staying at the hotel. One of the hockey team's member or members broke a glass light in the pool. Therefore, the pool was drained, the light was replaced, and efforts were made to refill the pool ASAP. However, we have stayed at your hotel during other hockey tournaments and disorderly behavior seems to be the norm instead of the exception. Perhaps reviewing the rules and expectations of the hotel would be a good policy to adapt with repeated inappropriate offenders. We specifically booked two rooms for an entire week based on the fact that you had a swimming pool.

The food was good, but room service was ridiculously slow. When we ate at the hotel's dinning room the staff was polite. However, service seemed to be very slow in the dinning room also. In addition, one evening while we were eating at the hotel dinning room we needed to ask for our dinner rolls. We like to stay at Marriotts because in the past, we have encountered top notch service. This was not the case during this trip at