Booked a room because it had decent reviews, stars and looked very clean and nice. Got there and i had blood on my side of the bed, and i put my foot in it. Go down to the front desk, which had very lovely overnight staff, and they gave us a new room. The new room had a dirty tub and old popcorn on the nightstand and even in the lamp shade. We dealt with it since we were moved already, but the next day they did repairs in our room without us knowing and when we got back for the day the staff told us that there may be an odor in the room and on the floor. The smell was god awful, and it was so strong i got an instant headache. We went downstairs and they moved us like they had told us. The new room was fine, sticky floor but that’s it. We asked to speak with a manager from day one and he was either not there, coming in late, or he left right before we got back or came in right after we left. He wouldn’t ever call us, or speak with us the whole time we were there and we had to bother the front desk girls so much because he’d only leave them notes. He apparently offered a 50% off which was fine, but didn’t refund it to the card. Once we left we tried getting in contact but still he wouldn’t call or email us back. We had to contact customer service and Expedia to try to get this resolved. We talked to 4 reps from best western and 2 from Expedia and today we finally were able to get the refund. The manager offered the 50% off and it was noted with best western customer service but when the Expedia rep called to authorize the refund, the manager said 20% was the most he’d refund. I was on the phone dealing with this for 3 hours and FINALLY, after a month we have gotten this resolved. We were and are annoyed that in our 4 day stay, we had 3 rooms and the manager refused to contact us and make this better. I wouldn’t recommend this hotel to ANYONE after the experience we had, it just isn’t worth your vacation time or relaxation away from home time to deal with the BS.