Frost Bank — Attraction in San Antonio

I went to refinance a home equity loan, We were never able to speak to a live person. Even when we went to the bank lobby we told we had to complete it online. So much for a being a friendly place. Once we started the only communication was by email. So someone named Tatiana started the process off by emailing us stating she had no direct line so email was only communication. Frost bank had us doing all the work with little or no direction. All we received were rude and condescending emails when we would ask a question. This went on for 5 weeks before we decided to try Broadway Bank, We met with a live person at the Helotes branch. Fantastic service loan was completed in 3 weeks. We will be switching banks at end of May 2023. Frost Bank is not the same bank it was in the past....

I walked in with cash in hand to set up a secondary bank account to be used for rent transactions. The woman at the front desk was unfriendly and gave very little explanation as to the types of checking accounts they offer or any other options. I explained this account would be secondary for me until I was ready to switch from my current bank. She told me that if I did not plan to use their bank as a primary account, they would terminate the relationship because they are a relationship driven bank. I happily walked out and drove down the road to Broadway Bank where the relationship bankers went above and beyond to help me set up an account even though the lobby was closing within 5 minutes of our arrival, and stayed late to help me...

I'm not sure if she's the branch manager, most likely since she had the audacity to be so short and unfriendly for no reason. Went in with my grandmother to help her pick up a new card and just let them know we went through the app and it gave us the option to pick it up at the branch location. She glared at me saying with an attitude even though you go through the app we won't have it ready so you'll have to wait because we don't pre print them. Lady, I wasnt saying it should be ready right this second, just letting you know what we did in case you needed to know. Don't be so quick to be rude to people who keep their money at your location. You count money,...