Nordstrom Rack — Local services in San Antonio

Recently went there because I needed to shop for a bag and some makeup because my sister was having her wedding. The two employees working that day were absolutely amazing! The shorter lady who helped me in bags was so polite, and made sure to immediately greet me and give me space while I shopped for a bag, she was really just a joy to talk to. Then when I was shopping for some makeup, there was this younger lady, also shorter, who was so quick to answer any questions about prices on items or even what would be the best items for a wedding, and she was extremely knowledgeable and it gave me full trust in what she was telling me. She had price checks and prices down pat! She even helped me pick a gift for my sister’s wedding, and was able to accommodate any of my requests. She really was an expert in her department, and it was really evident! When I was on the way to check up, however, I noticed this older lady opening the gift sets, and the worker politely told her to not open anything, which was understandable, I accidentally did the same thing before being greeted, but again, the younger girl told me in such a sweet way. The older lady was being rude, and was throwing this tantrum with the younger employee, and slammed items onto the table, but I walked away after that, but from what I saw the employee handled it with such professionalism.

I just say this to tell you treat these lovely people with respect, and they will do the same!!!! They’re human, too! You can tell they really love the customers who come in! That’s why service was so phenomenal! So treat them kindly!! Will be going again, maybe with my sister next time, I know...

I have shopped at the Rack for decades. It has been a long-term favorite of mine and my go-to for dresses (any occasion), for work appropriate clothing and, of course, shoes of all types. This is a very nice Rack, small but with a lot of inventory. The shoe department is particularly large for this size store, lots of selection. I have had good luck here finding basic work attire such as Calvin Klein tops and pants and also casual dresses. The inventory changes constantly, it pays to go frequently if you can. The customer service has been quite good. The handbag selection is a little small compared to most Racks, as is the suitcase availability. Parking is...

I am extremely disappointed with this location of Nordstrom Rack. It is not family or parent-friendly in any way. Their carts lock at the door, making it impossible to transport both my baby and my purchases from the store to my car, or vice versa. When I struggled with this issue, the employees saw me but offered no help, saying they had informed management of the problem—only for them to claim it’s company policy to have locking carts at the door. This is not only an incredibly inconvenient setup but also dangerous. It definitely makes me reconsider where I...