Valvoline Instant Oil Change — Attraction in San Antonio

Before yesterday, 6/27, I would have given this location 5 stars - but as of today, I will give it 2. The measure of integrity, leadership, and trustworthiness is not how a business behaves when things go right, but when they go wrong. I am neither an unintelligent woman nor a dishonest one - so to have the Valvoline manager (who was not on site yesterday) insinuate that I am somehow both, when a potentially simple fix - costing them little to nothing in the scheme of their business - to correct a condition they caused, is not acceptable. Accidents happen and that’s fine because we’re human. What is not fine, is not fixing the accident.

I have filed a formal complain with the BBB - for which this location is not a member - as well as the State of Texas because taking responsibility and making something right is a necessary lesson for a leader to understand - especially when that does not come naturally to them. I will spend more of my time and file a civil lawsuit because the gaslighting is too much, the situation is ongoing, and “doing the right thing” was not done when it was obvious. This is a corporate issue as company values trickle down.

It’s no bother that I called Valvoline to tell them, hey this is still an issue from yesterday. They transferred me to Corporate who assured me they’re going to fix the situation and opened a claim. It’s OK that I had to drive to another Valvoline where a very young manager tried to gaslight me about an oil level reading when my car is hot who then agrees to dump and refill the oil and change the oil filter BUT NOTHING CHANGED WITH MY CAR’S PERFORMANCE BECAUSE THE PROBLEM HAPPENED YESTERDAY.

What is absolutely unacceptable is to be told that the location’s position is that I caused debris to enter into MY MAF sensor when I haven’t touched ANYTHING on my vehicle except the hood latch and the dipstick. If my K&N filter wasn’t sitting right, that’s for Y’ALL TO DETERMINE - NOT ME. That was the easy part and that was corrected by the nice manager on site yesterday afternoon when I brought it back.

Unfortunately, there was still far too much oil in my vehicle and it got oil mist and vapor everywhere during my long drive home but no one wants to address that very simple fact. Cause and effect. I did not drive my vehicle to you in a broken condition. I do not expect it to be returned to me broken - yet it was and apparently Valvoline stands by that being OK for someone who up until today, was a very loyal customer.

Accidents and mistakes happen in business - but this response is UNACCEPTABLE. I am forced to try and fix my own vehicle and clean sensors that I’ve never seen in parts that I’ve never touched because I don’t have money to have my mechanic fix someone else’s mess - assuming the damage is reversible.

I am disappointed in the long-lasting damage that Valvoline has shouldered me with for a simple oil change gone wrong. I pray that remediation is quickly rendered and that I can delete this review.

Pic 1: That’s a lot of oil splatter and oil wiped off inside my engine. Pic 2: Clean, cool, wiped and re-wiped dipstick on a flat surface. Pic 3: This is what’s known as “limp mode” apparently. I just discovered that.

Update: 6/29 - I have spent the last several hours of my life after 2 missed appointments yesterday from Valvoline’s failure and had to learn about parts of a vehicle I shouldn’t have needed to and I STILL PAID $100 for my oil change on Friday. I purchased cleaners and spent time to correct something that professionals in their own field were unable to own up to though there’s enough physical evidence to take this to court - which I will because this is ridiculous. I would still like my vehicle inspected properly by a mechanic because “oil vapor” is a pretty bad thing to have splattering and circulating all through your engine. This had nothing to do with the air filter they inappropriately placed and then replaced and everything to do with the oil they overfilled my...

Long one here... I went here instead of my regular Valvoline on 281 @ Thousand oaks. Big mistake. I was told my inspection would be in the system within minutes. I went TWO DAYS later and I found out that my inspection was not in the system. When I called Valvoline to let them know what was going on a Man who answered the phone said "It's okay ma'am, a lot of people forget the paper when they leave" I told him I didn't forget anything! They told me to pull up and I sat there for a long time before somebody came up to me and said "is there anything I can help you with?" I said no? YALL had me pull up and I haven't received any type of receipt, confirmation or the sticker showing me when my next oil change is. He said "Oh okay hold on" and came back with just the sticker. I asked if I needed confirmation of the inspection or a receipt? He said no. I had to drive back to the Valvoline to get the paper i was told over the phone i needed and another guy told me I don't need a paper! I was getting very frustrated and said I just need my inspection in the system already so I can get my sticker! They assured me it would be in the system this time. Had to go all the way back to go get my sticker again, and the inspection was finally in the system. It was ridiculous that I had to jump through so many hoops just to get them to put it into the system. They said there was a glitch in the system, but if you ask me, I feel they forgot to put it in because the guy who did the inspection seemed like he didn't know what he was doing in the...

The other day I went to get an AC charge warranty issue sorted out with the manager of the location, Davina. I was told she was busy, so I spoke with Trey who said “maybe, not sure, possibly we can do something. But maybe. Why don’t you go to a mechanic first and then when you come back MAYBE we can help you.” At this point no one had asked for my name or phone number to follow up with me, but instead I was being pushed away and told to come back on a MAYBE. How would they have known who I was if I did come back? So I told Trey I would be willing to wait to talk to Davina, and his response was well, now we are busy so I’m not sure when she can help you. I proceeded to wait an hour as I watched Davina walk around to get their line down, mind you these were cars that pulled up AFTER I arrived. At that point I got out of the car and gave my information to Kevin, who told me Davina would be in touch soon. It’s now been 48 hours with no follow up or contact from anyone. The only reason I am giving 3 stars is because I normally receive such excellent service from Valvoline. Ive been in customer service for a decade, so I don’t usually mind waiting (the last two visits I was there for an hour and a half) but I did not feel like my time was respected, nor was there any value placed on me seeking their help as a troubled customer. It felt like I was being pushed around and they were hoping I would just forget and...