HomeWerks — Local services in San Antonio

Be very careful when doing business with Homewerks. We were doing a major home remodel and purchased 2 Liebherr wine refrigerators back in May for over $10,000. When it came time this fall to install them, first time we were scheduled for delivery, only one person showed up and said that he would not be able to install them by himself. It was also discovered that they did not give our contractor the correct building specifications so the cabinets had to be modified. When they came back the following week to install the refrigerators, it was obvious that they did not know what they were doing. When the door was switched on one cooler, it was done incorrectly, so the door touch did not work. On the other cooler, there was a crack in the plastic. We emailed Denise that evening explaining that the installation was not done correctly and what the issues were. Since then, Denise has not returned any of our emails or any of our phone calls. Fortunately for us, Liebherr has stood behind their products and are having the refrigerators installed correctly. In fact, Denise would not even return the calls of the Liebherr rep. I would not recommend doing business...

I have obtained a quote on a viking outdoor grill from this company. The set up for the evaluation was swift and the crew (Javier and colleague) arrived promptly. They assessed the problem and said I would get a quote from their office. I did receive the quote which was incomplete according to what the technicians had recommended. I had to call twice before the email was resent with the correction. I promptly responded by email that i wanted to schedule the repair. I waited a week and nothing. I then called twice and I left my number for Ms Sanchez to call me. I was informed she was the only person that could order any parts and oh, she's the general manager so I really couldn't speak to anyone else. They also told me she was out ill but no one else could set things up but her. Needless to say, Super Bowl came and went And my grill has not been fixed. I'm confident that with the right central office support, these technicians would have completed the job. I'm off to find someone else that will...

Bought a BlueStar range and Miele dishwasher from Homewerks. Beautiful people, Denise is a champ and Randy has a ton of knowledge on everything sold to fit your needs to the right equipment.

I love this place.

UPDATE 08/02/2022 Denise and her team really hit it out of the park. Randy, Wade, and Julian made the 165 mile trip for instillation and were outstanding to work with. New construction so there were hicups, but these guys troubleshoot like the pros they are. No issue was too much, BUT, planning and guidance from Randy before the instillation were part of the success. Just listen to him and work with your construction/renovation contractors to get the little things ironed out.

Homewerks really over delivered. I appreciate Denise really listening to my request to get a special set of knobs in for my BlueStar, that was the icing on the cake.

Thank you Denise, Randy, Wade, and Julian, you all...