Arizona Leather Interiors — Attraction in San Diego

What a disappointing experience with the warranty department.

I ordered two custom leather chairs in July of 2021 and they are absolutely stunning.

I loved the sales experience with knowledge staff and trusted that for $3000 per chair- over $6000 total- I was going to get exactly what I wanted.

We've enjoyed the chairs and they are the center piece to our home's decor.

Unfortunately, one of them has had a structural issue that Justin Sprouse, who is either the operations manager based on his email signature or VP of operations according to his LinkedIn, has been aware of since December 5th.

Justin has reviewed the photos, and claimed he went over it with his tech and that the repair would cost about $100 to have them come and fix.

Seemed reasonable, that for $100 the repair was being done essentially under warranty, although I didn't see anything about a deductible or co-pay in the warranty.

The original request for service was December 5th and it took over ten days to get it approved. Ok. Fine.

Then I was told 5-7 days to get it scheduled for repair. Not ideal, but ok. Fine.

I keep emailing and leaving voicemails and hear the same old, blah blah blah holidays (mind you I started my service request December 5th)... Blah blah blah you're too far (I'm less than an hour away from the store I bought these chairs from) blah blah blah "it's our process..."

More than a month since my original request, no repairs scheduled and no follow up from anyone unless I keep asking and all I've gotten is the run around, until Justin finally sends an email today (1/10/25) saying "If you’re unhappy with the time it takes to get this service done, you are free to find a technician on your own and have them repair for you."

Yikes. So much for high level customer service.

This is the kind of attention to detail I'd expect from a big box retailer like Jerome's, not a boutique store that makes custom furniture and targets high end clients, promising better quality and better customer service like Arizona Leather. Frankly, it's quite off brand.

I'll update if they ever honor the warranty... But I can't recommend purchasing a custom leather chair from a company that can't honor its warranty in a...

Well made leather furniture and a great group of people backing up their product. Yes, the store is small and they can’t show all their models. I had an issue which was a result of not being able to try the exact couch we were buying. I relayed it back to Judy, my salesperson, who ran it up the chain. I never had it to bring it up again as they sent a fantastic craftsman over to the house to remedy the problem. Great customer service from the salesperson, to the delivery crew, and from the corporate level. The leather tech David, is very good at what he does.

My family loves the set we bought from Arizona on Miramar Rd. We would buy again and I would recommend that if you are looking for leather furniture, research leather furniture standards of manufacture. I learned you can spend more and get a lower quality piece and, conversely, you will have to spend a whole lot more before you start to see an increase in quality over what Arizona Leather sells. I worked with Judy at the Miramar store. ...

Staff were helpful and accommodating in letting us take home sample leathers and visit multiple times to be sure of our choice. The purchase process was simple and the staff did a great job confirming our choices each step of the way.

Delivery took a couple of weeks longer than quoted and we would have appreciated a call to let us know. Once ready, delivery was confirmed via phone and text. The delivery guys were professional and quick. They took great care not to damage door frames, walls, and floors. They hauled away our huge two piece sectional for $95 which was so worth it! And they set up our beautiful new sectional with care.

Our previous Arizona leather sectional lasted nearly 20 years (frame was still perfect, only cosmetic issues with the highly used seat areas and broken zippers on the back cushions due to kids and dogs jumping on them). We expect this one to last as long. The quality just can’t be beat. Yes, they are pricey on the front end but we have certainly got our...