Dollar Tree — Attraction in San Diego

WOW what a terrible customer experience! Shopping through the store today was a breeze actually. It wasn't bad until I got to the register to check out my item's and was verbally attacked by an employee who was clearly not on the clock or possibly on a break. The lady at the register asked me if I'd like a bag with my purchase. I replied yes please. There was another lady in uniform sitting down on the bench in front of the registers She yells across to the cashier helping me and said "she don't need a bag" i look at her like um okay confused. Then i continue with my purchase. And of course the cashier ignores her comments and still gives me my bag. In the midst of all of this there's other customers standing in line behind me other customers walking through the store and not only that there were other employees who all witnessed what she said as I continue getting my things then she says "why is it everytime I see you you roll your eyes at me"? I reply I don't even know you nor have i rolled my eyes at you and i don't have a clue as of what your talking about. & she continues to say I roll my eyes every single time I see her. Mind you this is only my (third) time visiting to this store which is store #102. It was obvious she had me mixed up with somebody else but to make someone else feel uncomfortable and unwelcomed because she felt like I roll my eyes at her whenever i see her. I've never seen this woman before in my life. And it is really bad interpretation of what GOOD CUSTOMER SERVICE LOOKS AND SOUNDS LIKE. I'm appalled at the behavior of this employee that thinks its okay to talk to a stranger in this manner. Whether or not you're on or off the clock you still have to represent your company as a whole especially if you are still in uniform and still inside the establishment. Then to add insult to injury she kept referring to me as "sweetie" but in a very unpleasant and derogatory way it was almost as if she was trying to intimidate me in some sort of weird twisted technique. This experience has promoted me to contact HR & the store manager.

Be careful shopping in this store some of the employee's are extremely rude and don't see whats wrong with...

Today I went in and brought some crackers and cheese better known as Jr dip the kind that's in the same container that has 5 multiple of them in one. They was stale and expire October 1st 2018. Today is 9/11/2018. I went back 15 mintues after I purchased them and the lady who checked me out was "Melissa" and she called the manager in question. I didn't get her name but she indeed has a lisp. She's the only one in the store with this speech impediment. I know this because I shop there quite frequently. Anyway she refused to do the least which was an exchange. And was not at all in way helpful or apologetic. I left a hole unopen package of cracker and one that I had open with the rest of them. And walked out. I will not be returning nor shopping at this dollar tree if their rules are not to refund obviously old food... I will not be giving my money to folks like this. I dont care if its just a $1.00 that food was nasty and clearly the person calling herself the manger does not really care if her store is selling stale food. Be careful buying food at this establishment. I will be reporting this...

Outside this Dollar Tree, I was confronted by an individual who became verbally aggressive and hostile after I declined to give him money. I was genuinely scared for my safety and immediately reported the incident to the store manager. To my shock, the response was, “We don’t do nuthin about that,” with no willingness to call the police or take any further action.

It was deeply unsettling to experience that level of fear and then be met with complete indifference from staff. Even if incidents occur outside the store, customers deserve to feel that their safety matters. There should be a clear protocol in place, and at minimum, a willingness to help.

No one should have to choose between shopping for essentials and feeling safe. I left shaken, disappointed, and with the impression that customer well-being is not a priority at...