Luna Video Games — Attraction in San Diego

HORRIBLE CUSTOMER SERVICE. Today my friend and I went in so he could try and sell several of his consoles. When we went in the lady behind the counter (Layne) was servicing a couple with two children. She didn’t greet us or say anything to us at all while we waited, which ultimately was not the problem. While she serviced the couple ahead of us she displayed fantastic customer service. Speaking friendly, thoroughly, and even gave them free game boy games with their purchase.

When the couple left and it was our turn my friend approached the lady telling her that he was the one that called and spoke to her about selling his x box. Already she was giving us weird looks, and her demeanor had COMPLETELY changed from when she was serving the couple ahead of us. I could tell right away she was being rude to my friend and pretending like she didn’t even know what he was talking about. When he had clearly placed his console on the counter to sell, she acted angry and frustrated. Pretending like she didn’t even know why my friend was there and what he wanted to do. Which he clearly had stated he wanted to sell several consoles.

She pretended to just not know what to do, she was very short, very rude, giving myself and my friend weird and rude looks. He ended up selling her his Xbox, and rejected other items he wanted to sell. But with the absolute least amount of professionalism or friendliness on her part. Meanwhile tending to the customer that came in behind us and being friendly with them. That irked the hell out of me.

She ended up telling my friend he should just take his business elsewhere and sell to someone else. Which is weird… if you already told us a price you would be willing to buy the Xbox that clearly worked and was in decent condition. She just gave us the impression she wanted absolutely nothing to do with us and didn’t want to serve us or anything.

She was short, annoyed, clearly frustrated, and played dumb. A complete 360 from how she behaved with the couple ahead of us that she chatted away with, smiled at, chit chat with, and gave free games to them.

This was my first and LAST experience with Luna games. Literally the most ugly and disrespectful customer service I’ve...

Was sold a used Gamecube for $120, which is overpriced for a nearly 20 year system in my opinion, but it came with a 3 month warranty so I wasn't exactly worried. Until I tested it out and it was actually broken, disc insert wouldn't close and the controller's movement was wonky so I brought it back a few weeks later after I had found a fully functional one. They could not give me a refund despite the warranty, so they gave me another and sent me on my way. The controller this time was much worse, with two of the buttons simply not being functional at all. Paying in the hundreds for 20 year old products that the worker can supposedly fix, yet still prefers to give you another broken one, shouldn't sit well with anyone. I call them back and ask if I can do trade in value for the entire console + controller, they say no, can only come in to trade the controller. I'm down $120 with broken products. Really terrible standard to set, even Gamestop (which I visited on the same day as Luna) was able to give me a full refund of the absolutely broken copy of Melee they sold me, even with a month between the sale and return. If you're gonna go here, expect an experience similar to mine, if you'd rather be...

Buyers be aware! If you don't recieve an invoice with what you purchased you may have a difficult time trying to exchange product,or get your warrant reissued or a warranty acknowledgement. I paid with a credit card and was Only given that reciet a month later after having some issues with the system I asked to do a fair exchange and provided the reciet I was given, I then was told that wasn't the actual reciet and then had to go round and round to get respected as a paying customer. Then he tried to turn it around and make it seemed that I was wrong but in the end wanted to give me a fist bump and exchange my item but with no warranty still I'm saying it here and Now if the system has any problem I will be back to return it and I will file a court order to get a full refund as well as reporting it to my credit agency that is the rights I have as a citizen and civilian. I was given a verbal acknowledgement that I had a 90 day warranty. In store today was told I had three days to exchange games all this info I would have recieved if I was provided the reciet needed. It's a game to get people out of character and money. So be careful...