Studio Flo Pilates — Attraction in San Diego

I am sad to leave this review, and I recognize that most of Studio Flo’s reviews are stellar, but it is necessary I make the world know how Jennie Groom is running her business, because my experience demonstrates how this studio has changed over the years, including the owner’s core values, her lack of caring for long term customers and focus on “rules” that have no substance with lack of both flexibility and accommodation for people’s injuries.

I have been coming to Studio Flo since Jennie opened her studio on Denver Street and then she moved to Morena location, so 10+ years. In fact, I started with personal trainings because I had back and knee issues at the time. My routine involved primary Tower classes which depending on who was coaching them were either really good or just average, but they still gave me a good stretch and worked my muscles. In October of 2023, I purchased another set of 20 credits for $400 with hopes I could continue my Pilates Tower journey. Unfortunately, I managed to use only 4 credits because I have injured my wrist quite severely followed with a shoulder injury couple of months later requiring me to be in PT for almost half a year, which prevented me from coming back to Pilates and still having 16 credits on the books. Recently, after feeling that I got my strength back and completing my PT sessions, I wanted to come back to Pilates realizing that I have not used much of the credits that are about to expire within next 10 days. Considering the classes were prepaid and nothing is cheap in today’s world, especially in San Diego, I have reached out to Jennie asking politely if she could extend the timeline for my credits for another half a year while explaining that I was injured thus I couldn’t come. Her voice and attitude on the phone were disappointing and I realized that she doesn’t care about her long term customers as she coldly stated that she was strict about her rules, she runs a business and she can only extend it by a one month. Well, a single month is not going to work for me as I need to leave for England to attend to a family situation plus her schedule changed so dramatically I wouldn't be able to find Tower classes within a month outside my work schedule. I felt uncomfortable begging her to extend my credits at least to the end of the year because her response was so cold, without any care or empathy for my recent injuries. If she asked, I would have showed her my doctor referral letters for both wrist and shoulder PTs as a proof that I couldn’t use my credits but that is beside the point. I am disappointed about her lack of empathy and treatment of long term customers. If she is running a business, as she said she should understand the value of recurring revenue from a long term future customer AND if it was actually worth losing a long term customer. The NPV of future revenue generated from me by staying with Studio Flo was worth way more than losing me as a customer, because of refusal to allow me to use what I already purchased, but I will let her do the calculations. Ultimately it boils down to KARMA somewhere.

Finally, this studio’s class variety and schedule is not what it used to be, unfortunately. Before pandemic she offered versatile classes with good balance between Tower and Reformer, also accommodating folks who must leave their homes for work. Now she is focused on training new Pilates instructors, she offers primarily Reformer class and most classes are scheduled during work hours. Lastly, beware of buying credits and hoping to use them because most classes are offered during work hours and the best classes get quickly full as people put themselves on a reoccurring schedule which significantly narrows down your choices. Realizing how this business has changed I prefer to entrust the health of my body and my money to another Pilates studio that values their customers and empathetically care about their well-being. I wish her “good luck” in her future endeavors. I will not be coming back and do not recommend this studio primarily because of my...

This review is long overdue. I have been taking classes on a regular basis for a year after a few years of gap following the Pandemic. Jennie and other amazing instructors, the classical style of Pilates, the studio ambience, and the great fellow Pilates lovers make me look forward to my classes everyday.

Jennie, the owner, is a brilliant instructor who plans her classes thoughtfully each time. You will be amazed at how creative she is in designing and planning the exercises while adhering to the principles of classical Pilates. She is an experienced, knowledgeable, and caring instructor who attends to everyone in the class. But, beyond all, she is an amazing human being! She always has a big smile on her face no matter how things have been with her outside the studio. She brings her complete focus and attention to her classes to make sure everyone gets the best out of each class. I appreciate that studio offers the opportunity to try different classes and instruments, including the reformer, tower, spine corrector, chair, and mat among other things. When you are at Studio Flo, you feel at home and part of a wonderful family of great instructors and classmates. I truly feel blessed to have found this studio! I hope you do too. Thank you...

After taking a hiatus from Pilates to have my babies I found myself back in action this year and have never been happier to finally incorporate Pilates back into my fitness routine. Anyone who has had a baby knows that it can do a number on your pelvic floor. Not giving away too much detail, I was in great need of some strengthening in my pelvic floor. I have been religious about my time with Studio Flo because I want to ensure I have a strong foundation, especially as I enter menopause. Every single woman, babies or babies, requires special attention to their pelvic floor once menopause hits. In the last several months I have seen a true difference in my function as my previous symptoms have lessen. This is all thanks to the teachers at Studio Flo who have a deep understanding of the human anatomy and what it takes to strengthen from within. They have spent the time correcting my form and going the extra step to explain and show things when I needed the extra help. I cannot recommend Studio Flo enough. It got me back to feeling like myself again. Thank you for providing a studio filled with teachers who have been trained...