La Quinta Inn & Suites by Wyndham San Diego Mission Bay — Hotel in San Diego

My kids and I rented a room for the night before heading to DisneyLand (which means a good nights rest is important for those who have just traveled long hours). The day staff was exceptionally helpful and genuinely nice at check-in and all other interactions I had. However, at 10:00 at night a dog started barking loud and constant enough that he woke up my entire family. I called down to the front desk because it continued on and it was now around 10:30 at night. Figured I'd just call down to the front and let them know. Well, a woman on night shift answered and said, "We are aware and it has been taken care of." Right as she was saying that the dog started barking again. I asked, "You have it taken care of? Because it's barking right now." She then stated, "Well, it's room 323. The dog is in room 323 and anytime someone walks down the hall loudly it barks and we are trying to get everyone to walk quietly, but the dog is in room 323." (Not appropriate to give out someone else's room number- not my business to know and that could create a terrible situation to give out room numbers of a guest that has created a conflict to the majority of the residents on the floor). Anyways, I said, "Obviously the problem hasn't been taken care of and I need to get my children back to sleep and know that I'm not going to have the same problem again." She repeated to me that the dog was in room 323 like I was supposed to handle the issue. I told her that I worked really hard to pay for this room and my kids trip to Disney and I didn't put in all that work to be exhausted through the big day because they allow barking dogs to keep their guests up at night. She immediately got sassy and told me I can switch rooms. So her solution was for me to pack up my family and move to another room when I'm not the guest that's the problem. The woman became very smart-elec and I asked to speak with a manager. She said the manager wouldn't be in until the morning and that I could go ahead and talk to them tomorrow all I want, she then stated it was her and Mark only tonight and they were the ones running things. Mark immediately got on the phone with me since he was standing next to her as he stated and was even more unpleasant and smart-elec, continued to talk over me (keep note I never raised my voice because I've spent 20 years in customer service and it never helps a conflicted situation to talk to people rudely) and he then stated that the owner of the dog isn't even here, he is at dinner and has to drive all the way back so it's out of their hands. (Would've been nice not to be lied to and told the situation was "already handled"). I then asked him how he was going to make this situation right and he said "You're more than welcome to go ahead and come on down and check out and go somewhere else. I'm not going to go round and round with you, I have other customers that I need to deal with, I don't have time to go back and forth with you." This was after I told him that all I wanted was to be treated nicely and for him and the other employee to have a little compassion for a paying customer at their hotel. He repeated a couple more times to me that his solution was I could just come checkout of their hotel. I asked Mark if the owners of the hotel care about a bad review because I'm pretty sure they'd be upset with how that would effect their business and his response was you can go ahead and write all the reviews you want, but I'm going to go ahead and hang up the phone now because I'm wasting his time when he has other customers to handle. Wow, just wow. I would NEVER recommend this hotel to anyone. People will forget what you said and what you do, but people never forget the way you make them feel. Paying for a hotel doesn't just mean a bed to stay in, it means you have a person at your hotel who can handle a conflict late at night when you have an entire floor of people affected by the conflict. It also means employees are a reflection of your hotel and how they talk to your guests should never be the way I...

I would NOT recommend anyone who stay in the hotel, the hotel management is SO MEAN ! It is early March and Sunday night so the hotel business is very slow. We booked 2-queen room, the rate includes 4 adults with breakfast (although we only have 2 adults). We asked for a non-highway facing room upon checking in, the front desk apparently did not know the hotel orientation and gave us a highway facing room. When we came down to change room, she said no more room available but promised to switch us the next day. We also wanted to switch to a King room as it feels more internal open space due to one bed less, plus the 4th floor WiFi around us does not work, it went on and off everfew minutes, so you have to manually reconnect again and again. With the front desk staff advise that the best time to switch would be early afternoon when old guests checked out and most of the new guest have not arrived yet. Also by looking thru some old guests comments, we submitted an second day early check out notice thru booking (which they never replied) also informed the front desk verbally the night before. We also booked a King room for the second night. When we came down to the front desk around 2pm the second day, the same front desk girl first said they sold out and no more rooms available, so can not switch us, at the same time, booking.com indicated they have at least more than 9 queen rooms and 2 king rooms available. When we showed her the new King room booking which we did the night before, and asked her to check out from existing reservation and check us into the new king size room. She turned and said, she needs to CHARGE us one EXTRA night due to late check out after 11am !!!! and I said you can have the cleaning lady who is cleaning our next door come clean our room and make the room for sell immediately, also it is early March and Sunday night, your have ample empty rooms which can not be sold anyway. She said no no no, you don't understand the process and it takes much longer time to make the room ready, and they would have time to clean the room the same day. After we pointed her out that we informed them last night we will check out and show her the communication record and she call her her manager then said they would need to CHARGE $40 instead of one night, and they first said it is a "cleaning fee" then changed to "opportunity lost" then said it is just "A FEE" and refuse to explain what the nature of that fee is. We called booking.com and ask to coordinate the situation, for either switch us to another room, or check us out and theck us in again to another room, booking.com confirmed they would call us back but never get us back. So we end up stayed in the same room for 4 nights without WiFi, as anyway it is just short stay and we will never come back. The hotel management is SO MEAN and it is not prepaid so we could check out anytime with no penalty according to the terms and agreement of the reservations and laws. Also again, it is early march and Sunday night, the hotel is pretty empty, we tried to book 9 rooms (booking maximum allow drop down selection number) for the same night at very late evening time of day to , it could go through to verify if their rooms are all sold out, and it turned out it is NOT, their parking low is only 1/3 full on that night. So east to understand that the front desk girl just simply lying especially with this kind of management. we are couples over 50 years old and this is the first time that we were asked to pay "a FEE" to switch the room due to their own fault, they could have checked us in to non-highway facing room at the beginning. Or simply switch us the second day when they actually have a lot of empty rooms....

I stay at Laquita’s all over the US. I’m a military elite member and travel with pets very frequently. I’ve only had one bad experience in the past with Laquita and it was handled instantly. As for this hotel goes it was not. The staff lacks discipline and knowledge. They have visitors all hours of the night. Which the manager accused me of lying about. Feel free to check the security cameras it will show proof and they don’t lie. With that being said we drove in from Texas on june 25th to check in until Friday. I arrived at the Laquita 4:00am I walk in the guy was on his phone with EarPods took about 10 minuets to even say anything to me. I wanted to see if I could check in early. The guy at the front desk pulled up my reservation and said I would have to pay for Sunday night which I completely understood. I went to my Jeep just to verify with my wife if that would be okay. Completely fine with her. I walk back in the guy was on his phone talking to someone saying I’ll meet you outside. I tell him I wanna go ahead and pay for another night. He said our system is down feel free to go to our sister hotel roadway inn. If you don’t want to do that check back in about 30 minuets see if it’s up. Well I’m not going to Upack the car at one room only to wake up a few hours later and have to repack I load at a hotel 10 minuets down the road I’m like okay so go back tell my wife and no sooner do I do that he walks out behind me to go talk to someone at a car. So it made it very obvious he just didn’t want to do his job he was more interested in visitors. My wife starts recording so she has proof because it was very obvious he didn’t want to do his job. It’s was either obvious or convenient that his system failed 5 minuets after he pulled our reservation up and his friend arrived. Either way she ask him a few questions about checking in and he offers her to go to the rodeway or wait to see if his system is back up. We go wait at pacific beach to pass the time. I call 45 minuets later system is apparently still down. He calls me back 5 minuets afterwards saying we can go ahead and check in he will leave a note for his manager to take it up with us once she gets in at 9am. We get up to our room end up waking up around 10 I go ask about the situation and the girl working said she wasn’t aware of anything like that she would leave a note and have manager contact us. We never hear anything at all from the manager. I get home to Texas the following Monday and I have a charge for the stay and I have a charge for $175. I automatically call to see. Apparently the guy working never left a note nor did the girl working let the manager know I came asking about the situation. So they charged my card $175 without even contacting me. The manger said she doesn’t know who to blame and she’s not going to refund my card. I talked to her for about 30 minuets and she kept sayings it’s no ones fault basically just talking in circles. She ends up saying she will refund half of what was charged for one night. By that time it’s whatever. She ask for he video my wife took she sent it without hesitation. The staff lacks communication skills they have people visiting all hours of the night. I would take my dogs out and there would be people walking down the hill going in hanging in the lobby talking to the staff. In my opinion that’s very unprofessional. Not only does it make hotel guest feel uncomfortable it’s very disrespectful when they are being loud. Especially when you’re paying to stay there and you’ve got people coming in just to visit the staff all hours. Honestly after this stay I will no longer stay...