Google San Francisco - 345 Spear St — Attraction in San Francisco

I had great experiences in all trade ins with Google up to the pixel 9 series. Traded in with no issues.

With the release of the pixel 10 series, I obviously had to trade in my old 9s. Man was it the most horrible experience.

Traded in 2 phones (pixel 9 pro and pixel 9 pro XL). Both trade in had issues. First order for trade in pixel 9 pro XL stated major LCD damage. It’s a lie as I got it from TMobile for free on another trade in and I just let it sit since I got it. I didn’t think it would happen to me. I had recorded of me packing it with the IMEI showing its in perfect condition. Once they received the trade in, Google stated major LCD damage. It was a lie of course since I had the recording. I called Google and they said they’ll review the video and contact me back. Days go by so I emailed Google with the case number. They just kept saying it’s being reviewed. Finally after over 2 weeks, they just denied me even though I had proof. Luckily, I choose the option to return my phone. Guess what the phone looked like once I got it back? It’s in pristine condition. I lost out on the trade in of $600 due to Googles shady tactics.

My 2nd issue on my 2nd order, they forgot the trade in label. I called again for this 2nd case and again they said they’ll contact me back. Never got a call back, I had to email them with the case number. Google stated there isn’t a way to email me a new label. I can’t believe a Fortune 500 company like Google can’t. Google stated they had to send me a new kit. This was an issue for me as I was going on vacation out of the country in 3 business days. Not only can’t email me just a label, they can’t even express me the label as I’m going on vacation. Google couldn’t give me an exact date of when I’ll received the new trade in kit. So I adjusted my vacation and of course lost out on time. I shortened my vacation to 2 additional business days (waited 5 business days total). Guess what after 5 business days? Still not one word or shipping kit tracking. I knew I wasn’t going to get the kit on time. I just did a return. I called Google again and they said they’ll email me. At this point, I left to vacation the 6th business day.

Days go buy and not a word. Sometime after a week, I get an email from Google asking me to confirm my address? At this point, I’m beyond furious so I deliriously laugh at the email. I finally received the trade in kit over 2 weeks from the original date, even through I already did a return.

So I basically lost on $1200 on trade ins, lots out on my adjustment on my vacation days. I know even Samsung has horrible trade in stories, but at least they actually record the trade ins received.

Escalated both cases, but it seems like bots. I kept getting generic replies.

Never supporting...

From 2008 up until this day, which being 2023. 15 years have gone and my experience has been below average. In the past, I've had many issues and only a few were ever resolved but in return they offered me Google Play credit. As if I would of been satisfied, bought/persuaded. Over the years, the updated policies, regulations, terms etc. The direction they were striving for, was a fail. Shutting down Google Play Music, Google+, Hangouts and others. Then there's the new features/apps. Whatever photos we captured they were automatically uploaded without our consent or knowledge to Google Maps. Violation of privacy? Breaching their own terms? That's up too you, the consumer to decide. Online customer representatives have been much helpful and I would like to thank those individuals, alone for the help. It's not easy to run a company, yet be a C.E.O of said company. Everyone sees this facade that being a C.EO. is all sugar and rainbows but it's not. I'm not defending the C.E.O neither. We choose with our wallets to support a brand/company, be mindful and keep that in mind. There's quite a lot that I want to say but it'll be long winded, just like this review. I wish that someone in Google whom is in charge of the Play Store, would or should try to reach out to anyone who recently left a review or flagged a game/app. I've been having issues with a certain "Game Developer" known as nWay. Sadly, flagging the app doesn't help at all. The choices they have pre selected when flagging an app, don't even include other objections. If someone who really wanted to show, that they do care, they would of done so by now. But it's only a pipe dream that will never come to fruition. I mean let's be honest, if it wasn't for us consumers would Google really be up there? Or would it just remained as a search engine. But who knows, since Google is just an extension of Alphabet Inc. Yes, I chose to be a local guide reviewer. I'm not on no one's payroll. My review is my thoughts and experiences. I didn't do this to be acknowledged, seek for validation, or to be recognized. I did it because the majority of people only say good things. They only post compliments, instead of an actual detailed review. If not, you end up having individuals who completely misunderstand the concept and meaning of one of our rights. "Freedom of Speech." That means that we have the freedom to vote, to have our voices heard of whom we pick and want to run our country. That's what it means. It doesn't mean you can say whatever you want, to whomever you want. By being incompetent and saying eff this company or whatever. Don't be stupid cause you'll be looking stupid. Just a little side note and a...

I've been a big fan of Google since their inception but, as of the last couple years, I've been a paying subscriber to their cellphone plan (formerly project fi) and have found a stark contrast in the service provided. Its been so terrible in fact that I'm considering dropping the plan for the 3rd month in a row. Its bad enough that they've double-charged my account, almost refused to offer any grace while my home in Fairplay was under attack by the Caldor fire, but twice the support team has stated their inability to modify any automated processes (all payment processes are automated), but they've also managed to double my monthly bill on the "unlimited plus" plan, which is indeed unlimited, however the plus must be for the fees they charge for full-speed-unlimited data. The $120/mo for 2 people is a bogus price if you use a significant amount of your data. You're looking at $10/G to keep your data speed from slowing to a crawl! This is absurd and don't bother claiming financial hardship for ANY reason like their landing page says when you're late on a payment. "Contact us to request an extension" does NOT work, the customer service you'll receive (if any) is so absolutely horrendous you'd wish you were dealing with an automated process. Note: This is 1 of the 2 single-star reviews I've left of 16k....