Lux Nails and Spa — Attraction in San Francisco

this is the first review I've ever written but today really got to me and I had to put this in writing. I've been going to Lux for quite awhile now. I've called and made an "appointment" every time hoping that they will help me at the time of my appointment and not to be in the salon for hours. So far, even with an appointment, I'm still there longer than most other customers. Today was the worst, I had a 10:00 am appointment and didn't leave until 12:23 pm. I had a dip manicure and regular pedicure. They say they open at 10:00 am but I got there a couple minutes earlier and there was already (5) customers getting worked done, so clearly they open early for certain customers. Pro tip: go there before 10:00 am, so you can get your service done in a timely manner. For today, first I sat for (20) minutes soaking my feet while I waited to get a pedicure. I know dip manicure takes longer especially since you have to wait to remove the polish. They didn't get started on my dip manicure until after 11:00 am and in between helping other customers my nail stylist would check on the removal of my current polish. By the time my polish was removed, she didn't start on my dip until 11:45 am. I had paid for street parking for two hours which I thought would be enough time but it wasn't. I got to my car and was issued a $92.00 parking ticket at 12:13 pm. So, the fact that I had to wait even with an appointment caused me to get a ticket. I'm so frustrated and upset. Lux is very close to home, so I've kept going back there but I'm done. Also, I'm really curious why a few customers came in with specific appointments with one of the nail stylist. I also heard the same stylist tell a customer to call her directly to make an appointment. I really wanted have this be my nail salon but after today, I will find...

Whatever you do, don’t get a gift certificate at Lux nails. I got a gel mani pedi gift certificate for my friend who goes there all the time. The woman filling out the form seemed to be confused, because it took 20 minutes for me to leave with the certificate.

Fast forward 5 months my friend tries to use the certificate. The owner Be says the certificate isn’t valid because it wasn’t filled in properly, or something like that. My friend told me, so visit the shop because I assume it was just a misunderstanding. No. I explained to Be that her employee filled it out incorrectly, and showed her the certificate and envelope with her logo on it. She said she is the only one who can do certificates, she doesn’t remember this one, and then had the nerve to suggest I had forged the certificate. I showed her my bank account from the day, showing the exact amount of the certificate was charged to my account. She said I probably got my nails done that day. So I wasted $93 and got nothing, no apology, and certainly no refund or new certificate.

I am a hard person to really upset and I only like writing reviews to support local businesses, but this...

I went there last Friday and got a gel manicure and regular pedicure. The service was great-that is why they got one star. But the gel started to peel off on Sunday-the third day of wear and second day of my Hawaiian trip! By Tuesday two more were off. Now, on Friday, one week later, and 5 are peeled, partially peeled off. Such a disappointment after paying $68 plus $10 tip per technician! I was hoping for nice nails, not embarrassing ones! Update August 2022: this place ruined my nails! It has been a few months since my horrible mani/pedi. The woman who did my toes made the mail disconnect from the skin on three different nails. I have never had this issue before coming to this shop. Both my pinky toe and big toe separated from the skin and I have had to wait for them to grow out, completely! So this shop ruined my vacation nails and my...