D'anna's Flowers & Gifts — Attraction in San Jose

Very Bad and Rude customer service by the owner Dana. Walked in and purchased a corsage for an upcoming dance. The young girl helping was very nice, took our order and we went on our way. It was $38 for a corsage which I thought was a bit expensive. Approximately 5 minutes later receive a phone call from the owner. " the girl in the front doesn't know what she is doing and charged you incorrectly. I am thinking oh good it was too much. She then proceeded to tell me it was $50. I said that is way too expensive I already thought $38 was too much. I said I would return to the store. I returned and no one was helping me. I had to say excuse me multiple times. The owner then comes up front and says, I will honor the $38. I kindly stated thats okay, I am wasting time coming back because you wanted to charge me more so I will just take a refund. She continued to put her extra help down. I said if the item was charged incorrectly I shouldn't have received a phone call and I should have gotten it for the price I paid. She continued to want to have the last word. I continued to just tell her to refund me and we will be on our way. On a side note Mask required signs are on the door but none of the employees including the owner were wearing a mask. (I am not concerned but if it is a policy they should also be following it.) I feel really bad for the employee as I am sure she got yelled at, if the owner was continuing to debate with me about refunding me. I have never heard of a $50 corsage for H.S. dance. Overall terrible experience for my yiung HS student who wanted to surprise his GF with a corsage for their dance. Update to your response. I was very professional I waited for 4 minutes at the counter after being called and told I owed more money. The total was $38.28 and yiu want me to pay $50 and called me back. I asked for a refund and you continued to argue and put yiur employee down. I just calmly said its okay will you please refund me. I see from the other reviews anytime someone has an issue with your customer service you call them names and put them down. I will pray you find peace with in yourself and learn how to treat customer...

I paid $102 to have my floral arrangement arrive on a Saturday versus $74 on Friday. This was what the website advertised but because it was my aunt's 85th I paid the extra money for a Saturday delivery. That doesn't include the extra $40 I paid for balloons and chocolate and the $10 tip to the driver, $190 total. Come to find out, the arrangement was delivered on Friday versus Saturday. You can imagine my disappointment to find out my aunt got her flowers the day before her actual birthday.

I contacted the owner and proceeded to explain my disappointment and asked why they were delivered a day early. She proceeded to argue with me as to how it's was not their fault the driver got it wrong. Proceeded to tell me that's it's not her fault that I ordered from TeleFlora and how they charge more on certain days and how I should gone directly to her website. Instead of empathizing with a customer who just dropped almost $200 I was met with unaccountability and hostility. She would not let me get a word in edge wise and argued with me until I finally had to terminate the call.

From one business person to another, the right thing to do would have been to take accountability for the actions of your business and apologize for YOUR drive making a mistake and be refunded the extra $30 I paid to have the arrangement delivered specifically on Saturday. You shouldn't be a business owner lady. Your flowers may be pretty but your business ethics are for the birds. See the screenshot attached pulled directly from D'Anna's Flowers and Gifts website that reflects the price change in days that she swore I was lying about. Thank you for stealing my money lady and for not taking any accountability...

What a good experience! I realized at 2pm that I had forgotten to order flowers for delivery that day! Oof! I used my Apple Maps to find a florist close to the person I was sending flowers to. D'Annas was the second florist I called. The first wasn't very helpful and pushed me towards ordering on line. I didn't want an 'online order' (side note it's much better to order directly from the florist - find out what's fresh, in stock etc). I called D'Anna's and Rosie took my call. What a delight and what a help. She is the third generation in the flower shop started by her grandmother. These ladies know their flowers. Rosie was able to make suggestions to create a beautiful arrangement within my budget. The shop was able to deliver that afternoon for a standard delivery fee. Rosie texted a picture of the bouquet as did the recipient (who loved it!) when it arrived shortly thereafter.

I have a few family and friends in San Jose who I like to send flowers to for special occasions or as a thank you. I know who to call...