Nothing Bundt Cakes — Restaurant in San Jose

This was a horrible experience I called the store and it was the wrong store. Usually the people say what the location is but they did not. I ended up ordering from the wrong location. When I called and asked to speak to the manager the person that was the lead said that he was the manger.I came to find out he was just a lead. So I called back and tried to get the number of the person in charge to get the refund and was told that they did they don't have a manager and said that he could not give me a refund because he's not allowed and that I shouldn't ask the manager because he's just going to do the same thing. I called back and Ramos answered and I wasI was told two different stories about management. I asked when is the next time they would be there and he said he did not know.Then between the whole thing he said he was a veteran did not know I was in the army as well. I don't know why my army status was even brought up it was crazy. All of this because they did not verify what the store location was when I called and asked. I was lied to multiple times and did not get the cake because I'm a hour away. When I just needed a refund. They were very unprofessional a rude and lied for no reason. Then between the whole thing he said he was a veteran did not know I was in the army as well This is one of the worst stores not because of the food I did t even get my cake but the unwillingness and lack of guidance...

(Franchise)Owner needs some training on how to provide exceptional customer service.

He was blatantly rude to me in front of several customers.

I was there Friday (2 days ago) spent $90 visit was at most 3 * Came today. Walked through door 22 minutes before they closed.

I wanted two dozen cupcakes ($40+) I was advised they came with only four flavors that they have set. I advised I wanted 4 cinnamon swirl in one of the dozens. He said I had to order and pick up later, which doesn't work, when my husband's employee's party is tomorrow Memorial Day, which is a holiday and they're closed!

I asked him to kindly ask if they could kindly frost four cupcakes. He didn't ask-he just flat out said no. I insisted, being in the business and always trying to please customers to be successful in the business world, right? One would think. Not the case.

He reluctantly asked and I was told blatantly rude by the owner that the frosting person was cleaning up already. And yelled at me that he would "try to" frost them.

I'm not going to quote everything he said, but I will say this: He's very rude, unfriendly, lacks business owner qualities and customer service skills.

I called the Los Gatos location a few miles away and they had no problem wipping me up 4 cinnamon cupcakes to add to my two dozen!

Save yourself the headache and drive a few miles for a smile, friendly helpful, customer service...

The most ridiculous rule ever. I came in to the Meridian store w/my striped NBC insulated bag to redeem my cupcakes. I asked about the Buy 5, Get 1 Free as the previous associate told me the last two times I did this. He said NOTHING about the size of the bag would dictate how many cupcakes (promo) you could get. Each time I came in any signage claiming such was faced down and the bag was selected for me. I go in 8/26 just before closing and the associate tells me I am not entitled to the 5 for 1 because that is a different, allegedly bigger bag. She then said another female customer had the same striped one as I sdid and couldn’t fit the four + 1 free. I asked for the bigger bag which she brings out to compare side by side with mine. Same exact dimensions! At the end of the transaction the goal post had moved and it was now “the bag must be able to fully zip up.” For the record, there was enough room for that 6th bundtlet and for it to zip up. If you give a customer several reasons during the course of your transaction-them the “rule” is seriously flawed. Sadly, the store manager or owner was present during this entire time but didn’t feel it necessary to intervene and standby this ludicrous and seemingly arbitrary “rule.” You may want to try a more...