Gamer's Grotto Arcade — Attraction in Sandusky

My card was short a few dollar to get the $75 package deal and they still charged my card and took what ever they could. Would not give me a points card for the amount they charged me for tried saying they didn’t charge me and I needed to handle it with my bank. Bank is telling me they have the right to cancel and give me back my money. All I wanted was my kid to get to play and instead of just give me a 50$ credit that I already paid for with a 8$ difference or credit & everything could have been good. Terrible poor experience customer service. I will never bring my family here again nor tell anyone to visit this place either. They should have tried at least but instead treated us like we didn’t deserve to be there. In the past I spent hundreds at the arcade so it’s actually rather sad we are done returning here.

Just a follow up since I was charged for goods never received and they’re denying to give me my money when initially they said they never charged me! They don’t answer their phone and have a a poor management with no care. $58 dollar is a lot out of pocket for a time I didn’t get to have with my child and to now not be able to put that towards feeding my...

I miss the days where the family entertainment group arcades had paper tickets. Still a decent...

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