Pure Exotics SMOKE SHOP Sanford — Attraction in Sanford

Staff is very friendly but unfortunately this store is selling counterfeit products (Labubu) I purchased one at full retail price and asked to confirm that it was real and they said yes. I opened it to see that it was ripped in the back and clearly fake because the paint was wrong on the face. They said they can’t do returns but they are definitely real and told me to open another. Looking at the box I confirmed it was fake because there was glue all over the box and said I really didn’t want to open another because I could tell it was fake from the box. He assured me it was not fake so I opened it and it was fake. One arm was sewn on backwards, the nose is the wrong color, the foot is wrong, and there was no drawstring bag inside. All the details on the face looked almost rubbed off as well. He called the owner and they pretty much said they couldn’t do anything and would give me a discount in the future. But if they are selling counterfeit Labubu I wouldn’t trust to buy vapes or much else there because they may not be legit and that is very dangerous. I spend $33 on this Lafufu that is so bad I’m just going to give it to my dog since I can’t...

I went to the smoke shop thinking that it was going to be a good shop based off its reviews. Once I was inside the clerk was helping somebody and he stated that he would be with me in just a moment. After I was there and he finished helping the current client he took two minority clients right behind me that walked in moment after I did. He informed me that he was going to help these people and then I'll be right with you. This is a poor excuse for customer service and he seemed like he only wanted to help out his friends and not new clients walking in. This clerk missed out on a $200 sale over helping other people before myself who clearly walked in first. I would not recommend the shop to anybody do to the poor customer service...

Hello everyone, I was out shopping and looking for a new vape. Going to different stores trying to find out information about a selection of vapes, coils etc. Went inside and was greeted by John (hope I spelled it right). John was awesome, extremely knowledgeable about the vapes he had in-store and about the juices that they had and the coils. About how long coils last the different types of juices and how they can effect the coils.

Spoke with him and ended up getting a new vape with 2 new juices and a few other things., including batteries.

Would highly recommend going to this smoke shop and speaking with John. Would definatly give more than 5 stars...