LA Fitness — Attraction in Santa Ana

I was very displeased with my visit on Wednesday November 20th @ 1:10pm at LA Fitness in Santa Ana on 17th and Tustin. It’s hard for me to even write a review for this company because I’ve been a member for a few years now and always received excellent customer service at the Orange location by the staff. It is now closed and it is very unfortunate because I experienced the worst rudeness from an employee named “Saul E”. I have a guest pass on my membership and he did not want to let my sister come into the gym. I had not been to the gym since they closed the one in Orange , so I wasn’t familiar with some of the things that might have changed. He asked us to pay $20 and he would let her in. I asked to speak to the manager and he said she was not there and he was the next person in charge. I asked him if he could be helpful and allow her to come in as I can bring a guest to the facility. Then he proceeded to saying if we would leave him a review he would let her in. My sister replied back by saying “ I do not feel comfortable writing a review for you when you have not been helpful and don’t want to let me inside in the first place”. He was very insistent about the review. After I said no a few times she will not write you a review, he answered “Well I’m giving you an option” in an abruptly tone. This means that he would have let her in for a good review on his name but couldn’t be helpful in giving excellent service to a customer that has guest privileges. That is absurd! He is inconsiderate and rude. The worst part is that I asked him for his name and he said his name was George. I asked someone else that worked at the gym after the conversation we had and they said his name was “Saul E”. What kind of person in charge would lie to their guest and give a different name. This person is very dishonest and should receive consequences. There were two other men standing next to him one on each side when this occurred which both did not say anything but made everything so uncomfortable because they where just standing like by standers and I can’t believe they went along with the lie of this so called “George” name. One of them could have spoken up and been honest about their colleagues name. This front staff on this day was very unprofessional. They should definitely...

Some of these 5-star reviews sound like a salesperson trying to convince me to sign up…

I’ve been coming to this gym since it was Gold’s Gym. Ever since it changed to Esporta / LA Fitness, the quality has steadily gone downhill.

I’ve gone at all hours — early morning (right at opening), mid-day, late evening. No matter when I go, 40–50% of the dumbbells are missing from their racks. They’re either scattered across the gym (yes, even in the sauna), completely misplaced, or just plain gone. This has been going on for months, and it’s clear that management makes no real effort to restock or maintain order.

Same story with barbells — some are always missing or left in random corners.

I can deal with a busy gym. What kills motivation is having to search the entire floor just to find a matching set of weights. Meanwhile, staff are either chatting with each other or on their phones. Why not spend that time resetting the floor and putting equipment back where it belongs?

And lately, the Kids Club has become a complete mess. For the past few weeks, I’ve been turned away multiple times because there’s usually only one person staffed — and once the adult-to-kid ratio is reached, they just start turning families away. No accountability, no alternative, just “we’re full.” It makes it nearly impossible to plan workouts.

To be clear — the staff who work in the Kids Club are kind and take good care of the kids. The issue is management, not staffing enough people to run the Kids Club properly.

The only reason I haven’t canceled yet is because all my gymbros are here. Otherwise, I’d be long gone. I miss...

I have been going to this gym before it was a Esporta (previously a LA Fitness). I try to get to the gym 3 to 5 days a week usually between 1:30 m and 4:00 pm. Going to this gym was something I looked forward to. I cannot say that has not been the case for the last six to eight months. The current management sits at the downstairs desks working the phones trying to get new members rather than managing the gym. There are weights and equipment everywhere. I realize this is the result of the people who use the equipment and don’t feel that they need to replace it, but announcements about re-racking weights and an occasional walk around by management to replace equipment could help with this issue. An even bigger issue is vaping. There are individuals who walk around the gym with their vape pens in their hands or on a lanyard around their neck vaping every several minutes. A couple of weeks ago there was a lady sitting on the floor with her back against the wall just vaping. She wasn’t working out at all. Vaping in the locker room is also a big thing. Today there was an announcement at at about 2:50 not to leave valuables on a locker. Apparently, lockers are now being broken into and valuables stolen. Finally, I have towel service, and there are almost as many days where there are no clean towels as days there are towels available. All of these issues could be addressed by the management staff, but they aren’t. I don’t want to leave this gym because i have made some good friends there, but management and staff need to step up their game...