Hobby Lobby — Local services in Santa Ana

I really like this store and usually come here alot since it is closer than michaels. However everytime i come here i feel very uncomfortable with the staff, although ive had some really nice cahiers, most of the other team members have a stick up there a hole and some are ignorant racists and walk by you like you're invisible. Like other reviews say they have felt descriminated, as a hispanic i feel the same way. I have noticed how they treat white people better. I've had many bad experiences here but will only specify 3 of them.

One time i went for a specific item in the craft section, the lane was closed because two staff memebers were restocking. One of them is the little old lady thats in the fabric section most of the time, the rude one. Well i ask the older lady if i could get that item real quick she didn't want to let me in, i asked again and let her know that is why i came to that store and it was only going to take a second, she rolled her eyes and let out an ughhh and let me through and was standing there looking at me with an annoying look, while the other staff member was watching. Then found out that other staff member was the manager, the american lady with the blonde hair ponytail and bangs. Wow!!!

The second time, i brought my son with me, we were by the handles and pulls section. My son kneeled down to look at someting, and cut himself with a piece of glass, he started crying because he saw blood coming out. I went to the front and unfortunately the first person i saw was a lady that has been rude to me before, she looks somewhat like joanna gaines, and i think shes a supervisor or a manager. Anyways i asked her if they had a first aid kit or a bandage, she rudely replied to me and said they dont have any. Really a store with a bunch of glass and no first aid kit, thats a first. Then i told her my son cut him self on a piece of glass, she looked shocked and asked where i told her what isle it was and she just walked away, just like that, she got on her radio and told one of the staff member about the glass. We were left standing there, my son bleeding and crying, really!! Dehumanizing.

Third bad experience i went on a rainy day with my daughter and passed by an isle and didnt notice there was a puddle, my daughter missed it by a bit, but i stepped on it and felt like i was about to slip, thankfully for them, i didn't. I told one of the staff members about it and seemed to not give a damn, she said she would get someone to clean it up. 5 min later i passed by and there was still a puddle. Then i went to another staff member, she said she would go get someone but still stayed in her section. I was starting to get a bit anxious because no one would go and someone could slip. Then i saw a group of staff members were one of them looked to be higher up there, older man wearing a suit telling them what needed to be done, ive seen him there a couple of times. So i approach them and mention it to them, so like always this man never acknowledged me and kept talking, one of the other staff members did and assured me someone was going to mop that up. About 15 min had passed since i told the first person, thought i would try one more time, i told the cashier about it and mentioned that someone could get hurt and the store will get sued specially since they knew about it and no one was doing anything about it. She radioed it and not even a minute later i see someone with a mop. This cashier was surprisingly very nice.

Isn't this store a christian store?? Please hire people that have morals and don't descriminate and that treat people with respect. Im a true believer in karma. Good luck on judgement day ahole so called...

It's an awesome store but as soon as I walked in I was immediately profiled. Me being a white male age 27 with tattoos am used to people in stores being suspicious of me, but never in my life have I been disrespected by store employees the way one of the managers did in this location! As I was browsing the aisle and putting the items I wanted to purchase into my handcart I felt like everyone employed there had to keep an eye on me. After I had found and inspected an item that interested me in a stocking bin, located in the middle of the aisle by the way, I was bombarded by management very rudely. They were accusing me of attempting to steal the item, that I had just placed back where I found remember, and literally yelling and making a scene in front of everyone there because I touched the items they were going to stock. There was no way to tell that it wasn't supposed to be touched nor did I know. After that incident I apologized and continued shopping. During that time I was followed by different employees down every aisle. Once I had finally got what I wanted I went to meet with my friend I came in with before we went and paid for the items. After 2 minutes of being with him while he finished up we were approached again by the same manager that approached me before along with 4 other employees. She was a short blond haired Caucasian female about 35-40 years old and refused to give me her name when I asked for it to report her to her superiors. Once I get it I will post it here so you can know who I'm taking about. So as she approached us she started yelling again at us saying she's sick of us being in her store and that were taking way too long to shop as well as more accusations of us trying to shoplift when we were obviously not. I was so offended that I even took my wallet out to show her that I had money and had no reason for shoplifting whatsoever. Then we were escorted out of the store by the four employees and their manager and told never to return. When I asked what was the reason behind the mistreatment of a paying customer I got nothing but silence. Once we exited the doors the angry manager took off to call the police on us and the other 3 employees apologized for the inconvenience and they hope we weren't too upset with them having to follow orders from their boss. I told them I understood and wasn't upset with them just the manager. I hope that you never have to...

I have been shopping here multiple times a week for YEARS. I EASILY spend close to $150-$200 here WEEKLY. Today while I was shopping, at this same exact location, I was approached by two "managers" (a man and a woman) telling me to leave the store because I had been "trespasssed" before (their "nice" words for accusing me of stealing with out actually coming out and saying it). When I immediately denied ever stealing from anyone in my life, they again insisted I leave, stating that these two individuals themselves were the people who had both confronted and kicked me out of the store previously. I then pulled down the bandana I was wearing as a face covering (so they could accurately see whom they were speaking to because less than half my face was exposed), and told them not only had I never spoken to either one of them before in my life, I had never even seen them in the store before, and I have NEVER been approached by management EVER. Then I asked to speak to another manager, to which I was advised, by the man who approached me, he was the only active manager and there was no one else to speak to. They both then spoke to each other in hushed tones about how neither could recall the date in which they supposedly confronted me previously, and what a surprise, neither of them had a clue as to when this supposedly occurred. They then both ducked away without another word, forget admitting they were wrong and I might just deserve an apology. I spent the next 20 mins in tears trying to recover from the embarrassment. As I spent $10 on an Uber to arrive here I didn't want the trip to be a total waste of money and time, so I grabbed what I needed and proceeded to check out. When I was leaving the woman was standing near the door and so I approached her calmly, and quietly, and let her know that they had lost a customer for life for how inappropriately they had handled things. And I said the fact that they couldn't even bother with an "I'm sorry" was complete bullsh*t. She then began raising her voice at me telling me I am "not allowed to cuss on 'their property'" and to stop harassing her and to leave the store immediately. I just left at this point. What's the point trying to speak civilly to people who are incapable of admitting they're human and might have made a mistake. Way to go management 👏🏻. You guys are a special kind of classy. Beyond...