Grayson Living — Local services in Santa Ana

I placed an order with Grayson Living on June 27th, believing I was dealing with a reputable home furnishings company. Four months later, on September 22nd, I have received the incorrect merchandise and have been subjected to a shipping and customer service nightmare that perfectly illustrates this company's utter incompetence. The estimated ship date for my two Four Hands artwork pieces was August 14th, a timeline that was confidently confirmed by a Grayson Living email on July 29th. The constant delays and conflicting updates that followed demonstrate a total lack of internal communication and quality control. August 23rd: I had to initiate contact because I never received tracking information. August 26th: Grayson Living responds with the lie that my order was "ready for shipment" and they were just "waiting on tracking details." September 5th: After more silence, I called for an update. The phone agent had no tracking info and, contrary to the email, could not confirm if the order was even complete. September 7th: Another confusing email arrives, claiming the carrier "was unable to pickup" my already-produced order and that a new delivery attempt would be made in 1-2 weeks. September 15th: A glimmer of hope with an email stating the shipment was "on the way." September 22nd: The order finally arrives, four months after my purchase and well past the original estimated date. The climax of this unbelievable ordeal? It was the wrong shipment. This is not a story of a minor delay; it is a case study in systemic failure. Grayson Living's team demonstrated a complete inability to track, communicate, or verify their own orders. From false confirmations to conflicting information between their email and phone support, the process was nothing short of a bait-and-switch. But the incompetence didn't end with the wrong delivery; it continued with a return process that makes the customer do all the work. After informing Grayson Living of their mistake, they did not offer to make it right. There was no apology or promise to expedite a new, correct shipment. Instead, they placed the burden on me, detailing the steps I would need to take to return the merchandise they mistakenly sent. Not only did they waste four months of my time, but they expect me to spend my own time and energy fixing their colossal error. To wait 90+ days only to receive a completely incorrect order, and then be forced to jump through hoops to initiate a return, is an insult to the customer and a clear indicator that this company does not respect its patrons or its own business operations. Do not be fooled by their seemingly high-end website. The back-end support is a disorganized disaster that will waste your time and leave you empty-handed—or in my case, with someone else's expensive merchandise. Save yourself the headache and take your...

There is a reason they are not BBB accredited. Buyer beware. I have ordered multiple pieces of furniture from Grayson and I won’t buy from them again. The delivery scheduling has been absolutely terrible. Not only did it take several months to get my furniture, now they won’t bring it into my house! I paid for white glove delivery and since the pieces are coming in separate shipments, they said they’re leaving my furniture in my driveway because only one delivery qualifies to be brought into my house!!! On top of that, their return policy is absolutely terrible. They will gauge you 50% of what you paid to make sure they still get their cut. They have no regard for customer satisfaction and make shopping with them a risk. I will never buy anything...

Since we had quite positive experience with a few purchases with Grayson Living in the past few months, I decided to go back to them for more furniture pieces. At first I was searching through website on my owner and felt very time consuming and unproductive. Well all my headaches disappeared after being able to connect with Angela :-)

She is quite knowledgeable at the product lines they offer and exceptional fast at providing feedbacks. She went above and beyond to find the perfect pieces for us, taking pictures in showroom to share with me remotely, connecting with other stores to locate discontinued model, and providing the best pricing for money saving! Really appreciate everything Angela has done for us, she will be my go-to person for home...