The Wagyu Shop — Attraction in Santa Ana

Ordered the October Assortment and the Miyazakigyu Filet 2Oz. Placed order on Tuesday and received order by Thursday evening through expedited shipping($15 extra). Standard shipping would have taken 1 more day and been free, but I had constraints and wanted to err on the side of caution. They called shortly after the order was placed, to verify my phone number and order. The order came in a box well packed with dry ice and water soluble packing foam housed inside plastic bags. Thoroughly impressed with the foam, very easy to dispose of. Unpacking and disposing of the foam and dry ice was definitely part of the fun. Meats arrived frozen, despite the travel time, without any signs of thawing. My guess would be that, with the amount of dry ice in the packaging, it would have remained frozen till next day (standard shipping). We let the meat thaw in the fridge for a day before using it for dinner on Friday. The October assortment came with Miyazakigyu, Olive Wagyu and Hokkaido Wagyu Cubes. We experimented on the small cubes first before moving on to the bigger pieces. Ended up searing the meats with a bit of salt before wolfing it down. Needless to say the meats were incredible. Due to the high fat content 1) all the pieces were melt-in-your mouth true to their reputation, 2) rich enough that we could only have half the meats in one go and saved the rest for future consumption. The experience was stellar and I would order from here again. My only criticism would be with the labels on the individual meat packages themselves, which seemed a bit generic since the grade (A5) is not mentioned for any of the meats except the Olive Wagyu. For example the Miyazakigyu Filet was labeled 'Japanese Wagyu Beef Miyazakigyu Tenderloin'. However the certificates that they provide seems to mention everything in detail and they provided certificates for each type of meat. I don't know about you but those certificates are going to end up as a...

Dear Customer Service Team,

I hope this message finds you well. I recently had the pleasure of interacting with one of your staff members, Luke M., during an online shopping experience with the Wagyu Shop. I wanted to take a moment to express my sincere appreciation for the exceptional service he provided.

Despite the virtual nature of our interaction, Luke's professionalism and dedication to customer satisfaction were truly remarkable. He promptly responded to my inquiries with courtesy and expertise, demonstrating a thorough understanding of the products offered by the Wagyu Shop. His attention to detail and willingness to assist me in finding the perfect selection did not go unnoticed.

What truly impressed me was Luke's commitment to ensuring a seamless and enjoyable online shopping experience. He took the time to address any concerns I had, providing clear and concise information every step of the way. His friendly demeanor and genuine enthusiasm for assisting customers made me feel valued and appreciated as a shopper.

In an age where customer service can often feel impersonal, Luke's personalized approach stood out as a shining example of excellence. He went above and beyond to exceed my expectations, leaving a lasting impression of professionalism and reliability.

I want to extend my heartfelt gratitude to Luke for his outstanding service. He is a true asset to your team and embodies the values of exceptional customer care that define the Wagyu Shop brand. Please convey my appreciation to him and recognize his exemplary performance.

Thank you for maintaining such high standards of customer service in the online realm. Luke's dedication to excellence has undoubtedly enhanced my shopping experience with the Wagyu Shop, and I look forward to continuing to support your business in the future.

Best...

Edit -This is an update from my previous review, which can be found below. The owners of the Wagyu Shop contacted me after seeing my review. I explained the texture issue to him and he investigated whether this is an issue with production. After confirming and making the necessary changes to production, he offered me a refund or a product replacement. I chose to replace only one of the two orders of beef cubes, but he threw in an order of a new product as well. I am glad to report the quality this time is what I expected from meat graded as A5. The meat is tender and juicy and full of flavor. I must also point out that the customer service and the attention the owner has paid to this issue is above and beyond my expectations. I completely recommend getting your A5 fix at the Wagyu Shop!!!

Previous Review - While the shopping experience and customer service was great, the quality of the beef was disappointing. I bought two orders of the Japanese Beef Steak Cubes. About a third of the cubes contained tough and chewy tendons. While I understand that the cubes may be the odds and ends of the actual steaks, I still paid a high price for it. I have had A5 Japanese steak before and it has never been this chewy. This ruined the experience for us and I doubt I would buy from The...