Office Depot — Attraction in Santa Fe

We needed some large format printer paper. The only choice these days in Santa Fe is Office Depot, so off we went. They did not have the paper in stock, so we decided to special order it. We spent a good half hour as they tried and failed on multiple computers to pull up our rewards account. Finally they found our account, and placed the order, to be delivered 3 days later. When the delivery day came around, and nothing showed up by the evening, we went online to find out where our paper was, and it said they attempted to deliver the paper, but no one was at the delivery location. Obviously they didn't try to deliver the paper because we were home all day, and no delivery person attempted a delivery. Lazy delivery person, I guess, so we decided to see what happened the next day. About 2:30 we went online to check the status, and lo-and-behold, the Order Tracking page said the order had been delivered. However, we still don't have the paper. It was not delivered to the front door, and can not be found anywhere between the front door and the street or at our mail box. When I called to speak to customer service, I explained I was calling because our order had not shown up even though it displays as delivered. The customer service rep said she was sorry to hear that, and would I be interested in signing up for the Rewards Program? Huh, what make you think I will ever shop with Office Depot again? We now have to drive to Albuquerque to visit the Staples that lists the printer paper in stock, something, in hind sight, we should have done in the...

So, I went in to the store on Cerrillos by hobby lobby, looking for laptops and headphones.. I asked where to find the headphones and the lady pointed in the direction... Guess she couldn't take me there herself (on the computer with no one around). Looked at the laptops by myself... No help there either. On the way out, with my one year old, I had never been to that store before, I headed out but I walked toward the cash registers...I was heading behind them and I heard that woman say, rudely. "Ummm ma'am those are the cash registers! " and I said "oh ok! , so how do I get out? " one man was laughing at me... So I found my way out with my baby and as the sliding doors opened I could hear them laughing. I've been in the service industry and run into funny things but I've always helped and never laughed at people. I'm super disappointed in the way I was treated..and really hurt by it as well... I guess treat others how you wish to be treated..I do...I guess those people have something coming...

It’s exhausting having to deal with passive aggressive sarcasm constantly and especially from a customer service agent. We went in to purchase a 24” cutting board and (yes they exist and are on sale to the general public) but this store didn’t have one. I ask the guy behind the counter if they have one they left people use. Instead of saying “we provide a service to customers and cut it for you.” He said “uhhh no 🙄” and I said “do you know anyone who does?” “Noooo…” and I said “that’s strange I wonder why no one can cut anything more than 24 inches..” he goes “maybe cause it’s dangerous. 🙄🙄” so i realized what was happening and I said, “sooo you have one that you cut for people? Is that what you’re saying.” He goes “yea I guess I could cut it for you.” What an exhausting, unnecessary...