Santa Rosa Memorial Park — Attraction in Santa Rosa

I am going to share the email that I just sent to the assistant cemetery manager. It explains everything.

Hello John,

I probably don't have to tell you what a horror it was to see my Uncle Steve's gravestone missing. especially when my grandfather's name was clearly on the work order. However, I realize we are all human and we make mistakes, but this was a pretty big mistake.

The lack of communication is quite another issue. It began with Samantha. When she left, didn't anyone take over where she left off? Then Jesse became aware of our difficulties but then she also became non-communicative.

I have been through a living hell losing my Mom, dealing with an addict sibling, while trying to settle her estate (through an attorney because of that drug addict sibling). And now this.

If I had a choice in the matter, I would have gone elsewhere months ago. That cannot happen due to the fact that Mom is already buried with my Grandfather and this is the last wish of hers that I can honor.

If one of the purposes of your organization is to make the death of our loved ones a bit less difficult than it already is, this whole mess was a true failure in that goal. Perhaps through better training, vivid attentiveness and a true commitment to one's career choice you can improve so that another family isn't put through this...

I have buried 2 of my children there, as well as my father, a stepfather, 2 uncles, and a nephew. I've had no problems with them UNTIL NOW. My mother died 8/31, and we had 8 family members there (in town)with her. We wanted the cremation done and the inurnment while so many people would be there for a period of 9 days, and they agreed to it. It took them forever to get the cremation done, & they weren't ready, so we all had to leave for home. They promised it would be ready to put the urn in the niche on 9/23, though only 4 of us could return. It was "ready" the 23rd, but when they tried to put it in the niche, it wouldn't fit! Someone had measured wrong, and their OWN urn would not fit their niche! We were all upset when John finally turned the urn sideways & put it in like that. He said to get it in properly, the entire framework of the wall had to be removed, so it wouldn't be a quick fix. That was THREE WEEKS ago today-- my cousin went by there today and it still is on its side!...

This place has gone down the drain. With how much money my family has paid for our loved ones to be put to rest here they do NOT up keep it at all. Every time I go they let the flower cups of my loved ones get grown over so I have to re-dig them up every visit, I have multiple family members in the old part of the cemetery that their headstones are completely covered with overgrowth and I have to come cut the grass off of it myself, and the lawns are completely dried and not watered like they should be. Furthermore, every time I go to the cemetery to obtain a key to the mausoleum, the ladies are incredibly rude and no longer take your license in exchange for a key which is completely unsafe as people can just not bring them back and could vandalize the inside of the building. They also took away the book inside to see where family members are which is absolutely ridiculous. This place needs to do better and I have been nothing but so incredibly...