The UPS Store — Attraction in Santee

I showed at UPS today 10/14/2025 around 9:10am and the lady working there was short temper and treated me really rude and disrespectful. I arrived with a smile and waited to be call, once I was called by her, she asked my ID, I tried to hand my passport to her and she refused getting it and asked me to open it and hold to her, okay, it bothered me for a bit but that can be somehow understandable. Right after that she told me that I’d have to sign twice and I just mentioned “probably because I have to packages, isn’t that right?” She answered back in a rude tone and said, “I have no clue, I’m just following the rules”. After that she went to the shelf and was looking for my package, she got one and overlooked the other one and kept looking for the second one, since I saw my first name Daiany named in one of the boxes that she was ignoring, I approached her with “Excuse me, I think that one is my package” as soon as she heard me she screamed back at my face super mad that I interrupted her and replied “I KNOW”. Everyone else in the line got scared out and had wide eyes trying to understand what was going on. She got those two packages, put on the bench without say a order and said next, I looked back to her and questioned if was all set and she still in a rude tone said “YOU CAN GO NOW”. Honestly I can’t understand how someone can keep a job that deals with all sort of people every day and when working show the wrong attitude at the point it looks like she can’t stand to be there and deal with people at all. Hopefully UPS provides better training to their staff or starting hiring people that would be better at their job. Like the boy who was there, he was totally the opposite and such a great customer service. Unfortunately the bad experience with the lady overcame and I wouldn’t take the risk of being mistreated by her again. Instead I’d rather driver to a...

I had a terrible experience with this store on February 2nd, lost a package of mine that was supposed to be returned to UGG, but never made it to the destination. Now my package had a USPS label, and the store associate assured me that it would get to its destination but we cannot give you a receipt and check into our system. She advanced me to take a picture of the return label and that would suffice. I found very strange because I know UPS does collaborative work with USPS during the holiday season so why wouldn't it be able to go as smoothly when I'm trying to return something.

After waiting a few days and taking the store associates advice I tried putting the tracking number into the USPS system but of course it was nowhere to be found. I then visited the US Post Office in Santee to see if I could locate the package that way, but of course no help there either. When I returned to the UPS store on Feb. 7th, I again asked if sales associate if anything could be done to help me out but of course they took no responsibility for taking my package. They just advised me to file a claim with the post office. I did find it very suspicious and strange that when I went back to the Santee UPS Store the sales associate remembered that it was an UGG package that I was returning, but did not remember anything else.

After failing to get any thing accomplished with this store associate, I was able to get the phone number of the owner of the UPS Store, his name is Greg apparently. Well I've tried to get ahold of Greg for the past week and a half and here it is two weeks after package was sent out and I still have not been able to get any help or find any resolution. I usually have very nice things to say about UPS, but something suspicious is happening at this store and the Lakeside UPS store. I'll definitely be taking my business elsewhere...

I could tell from my place in line that the employee that was about to call me over didn't love his job. The way he ignored the lady who was there before me that said, "thank you" was a red flag. I got to him and he was muttering and very hard to hear. I was dropping off a return and trying to buy postage for a USPS envelope. The short of the story is that he wasn't helpful at all, wasn't able to offer me options for mailing (just one that was insanely expensive) and I think the worst was that he just took no initiative. For example ultimately I needed to take my letter to the post office, because they weren't able to mail it for a reasonable rate. I felt like a great employee would have said something along the lines of, "I'm so sorry we can't mail this for you, however the post office is literally across the street and they are still open so I'm sure they can help you." And instead, he just offered me the crazy price and said that was the only way I could mail it. I wasn't from the area so I didn't realize the post office was across the street or else I probably just would have went there in the first place. I left there determined to never return. *Note: I'm a regular customer at the UPS store in Pacific Beach, and those guys are always 100% on it with customer service. The guys in the Santee store could learn a thing or two from the Pacific...