Glow Putt Mini Golf — Attraction in Scottsdale

Let me preface this with the fact that I do not post negative reviews. I cannot recall if I have ever posted one below 4 stars. With that said, I feel compelled to write something about our experience.

We took our nephew, niece, and kids to Glow Putt Mini Golf yesterday.

We should have known at the outset that the establishment was suspect. The gentleman who helped us get checked in was genuinely unfriendly and, at times, hostile. It started when our son went to put on his glow bracelet, and the man took it away and said, "Let me do it; I will be faster!" Keep in mind that no one was behind us. We didn't think much of it; we just wanted to have fun. However, that should have been our first indicator.

As we progressed through the course, I heard him come up to the family behind us and start yelling at a young child (maybe 6-8 years old), and I thought, gosh, that guy is harsh. That should have been our second clue.

Then, in the 6th or 7th hole, our son's ball got stuck under the ledge. Our son got down on the ground to put it out (using the putter like a pool cue), and the gentleman hustled over and just started ripping him a new one. We were all startled to say the least, and we actually thought he was joking, but it quickly turned south, and he was berating our son, asking him if he had ever even played golf, which wasn't proper, etc. Ironically, two holes later, one of the gimmicks was to hit the ball with the putter like a pool cue, which, consequently, our son landed on it. That was funny.

At this point, we were all a little shell-shocked, and it took the "fun" out of things. We tried to keep our spirits up, but at this point, we just wanted to get through it.

Anyway, if the gentleman is an employee, I feel sorry for the owner that this person represents your organization. If this person is the owner, maybe it's time to pass the torch if you feel this grouchy towards customers.

Oh yeah, it was also dirty and needs repair on many holes.

Now that we know, we will definitely go back to the other indoor mini golf called Puttshack. It was clean, the staff were friendly, and the...

My husband and I were excited to try Glowing Putt Mini Golf for a fun evening out. Their website says they close at 10:00 PM and that the last game starts at 9:15 PM. We arrived exactly at 9:15 PM, but the girl working at the front — with long brown curly hair — told us she had already stopped accepting people at 9:10 PM so she could close early and leave by 9:30 PM.

We let her know we would be quick and just wanted a short game. At that moment, other guests started to arrive as well, and she said she couldn’t let us in because then she’d have to accept them too. My husband responded that would be a good thing for business. She asked, “Good for who?” We replied, “Good for everyone — we get to play, and you get more customers.” She answered, “How is that good for me? I won’t get paid more,” and then refused to provide service.

It was disappointing to be turned away even though we arrived within the posted hours. We weren't asking for anything outside of policy — just to be treated fairly. It’s unfortunate that a personal decision by one staff member prevented us and others from enjoying the experience. Hopefully, management will address this to ensure guests are welcomed during the times the...

I saw all the wonderful reviews and decided to go with my husband today. We drove all the way there from Black Canyon City only to leave 15 min later. We followed the rules especially the one that says please be courteous to others while their playing. Unfortunately a group of kids kept following us playing on the same green as us at the same time. I'm handicapped and can not walk very well, & almost fell on their ball twice. We asked them to stop multiple times even went to the front associate to handle it appropriately. Again unfortunately the parents were even worse than the kids, saying we paid $300 to rent half this place out, get over it kids will be kids. I guess my money means nothing or my time I'm trying to enjoy. Why is it okay for kids to be unruly, rude, & disrespectful cuz their kids! I guess I should of fallin and reinjured myself, then sued. Would they have still said kids will be kids! Bottom line these parents were so aggressive and completely ignorant, I guess the Apple doesn't fall far from the tree. So if your a mature adult going out on a date, this place is not the...