Scottsdale Nail Lounge — Attraction in Scottsdale

I had an appointment scheduled today for 11am. I called ahead letting the owner know I could be at max 10 minutes late. The owner told me to be there no later than 10 minutes after and that she would talk to my nail tech. I arrived at 11:03 and was told by the owner that my nail tech, Mea, would be done really soon. Twice, Mea came up to me and apologized for the wait and asked me what the plan for the nails was. I didn’t mind waiting or having my appointment pushed back, but waiting 45 minutes after I arrived before being seated when I called ahead and was strictly told to be there no later than 10 minutes, and when saying something to the owner she blamed it on my nail tech, is not okay. If she would have actually spoken to Mea, then I would’ve been made aware to not come in yet. I’m not sure if she’s aware of what an owner and manager is supposed to be responsible for, but that is very childish to me to blame one of your employees when a customer expresses a frustration. You, as the owner and one in charge, should try to make the situation right and not argue or yell in the store in front of or AT customers and cause a scene. That is ridiculous to conduct a business that cares more about the money than the satisfaction of their clients. She didn’t want the “blame” on her, as if it was that serious. You are an owner, act like it. When a customer is upset you apologize or give some form of amends, you don’t start pointing fingers like a child at which one of your employees you feel like “messed up” and start picking on them. Multiple times Mea had asked the owner to stop it and finish her client and that everything was fine, but the owner insisted on raising her voice and arguing. Everyone starred at us and I had to even step in and say that it was about the phone call I had made before hand and the lack of communication on her part, but she could take no responsibility or be wrong in anyway. To the owner, if you read this, it’s okay to be wrong and even if you aren’t directly at fault, being the owner you take responsibility for the people you hire, even though Mea did nothing wrong. Mea is an amazing nail tech, I’ve never been happier with her work, it’s beautiful. She’s so kind and a great conversationalist while sitting there getting your nails done. To see her be yelled at in front of her coworkers and other customers was very upsetting and made the vibe for the next hour uncomfortable. I feel sorry that those employees have to put up with that owner. I will be going back, but to support Mea, not...

First and last visit here., and a good reminder to be pay better attention when I walk into a salon.

I immediately noticed they had all the the gel/powder colors samples out for people to rummage through.

Next my technician's mask was slipping down off his face the whole time, and there was another technician walking around without a mask at all. She had one, just wasn't wearing it. The counters next to me were not clean, and I assume not sanitized.

At one point I was asked to wash my hands and directed to get a towel for myself which was in a drawer that was closed. I'm sorry but at this point in time there is zero excuse not to have your game on for Covid 19 policies, especially in an industry affected so harshly by it. This place clearly had no policies in place beyond masks and masks did not seem to be mandatory. Maybe it was just a lazy day, idk. I actually ended my manicure at this point and let them know that I was leaving because I was uncomfortable with their lack of policies.

Before walking out, I wanted to get change at the register, to tip the technician for the work he had done, (half a manicure) but they decided to charge me for a full manicure appointment. Poor business practice to charge an unhappy client who walks out in the middle of a service. Im a business owner and this just rubs me the wrong way.

I am definitely not hard to please as a customer, and I don't generally like making a fuss about things. However, I feel like as a consumer I want to know when businesses have poor practices in place and I believe these guys do.. I truly feel like Scottsdale Nail Lounge could do better.

2 stars based on the fact that they were cordial the whole...

This place is truly incredible!!!!! I’ve been coming to this salon for many years. In fact so has my Husband, Daughter and Son. I’ve never left a review before because I’m typically not the type to leave one. However, I felt compelled to do so now. Being a business owner myself I understand the up’s and down’s that come with running your business. Sometimes it feels impossible! These days it’s hard to find decent and reliable people to work.

I have never once not been greeted, respected and taken care of. In fact there has been many occasions where they have offered me food etc. It has always felt so welcoming and they have ALWAYS gone above and beyond to help, correct and issue and provide a great experience.

I truly feel bad for the owner and the employees from reading some of the reviews. People need to think first about communicating to them in person if they have an issue instead of hiding behind google reviews. They would be amazed with the outcome. I understand we are paying for a service and expect to get what we paid for. However. Life doesn’t always work that way and a little grace from time to time can...