GS Kitchen and Bath — Attraction in Seattle

Zero customer service. I have had numerous issues with this company so far, here they are- I was working with one of their salesmen on putting my estimate together and called to place the final order. They would not let me place an order with anyone but the salesmen I was working with. When I called, I was transferred to him and put on hold for over 5 minutes, so I hung up. This happened 5 times, the final time I had to ask that they not put me on hold so that I could place my order. Once they finally listened to how many times I had been transferred and just placed on hold, they took my order. I was told I could pick up my cabinets on a specific date. I called to see if they were ready on this date, and the exact same situation stated above happened-I called 3 times and each time was put on hold. One of the times someone answered from their cell phone (to the main line) and said she was not at the store so she could not tell me if my cabinets were ready. My contractor ended up driving down there himself and waited an hour until the order was finalized and picked them up for me. No communication between the company and I-only between my contractor and GS. -Note: They did not even confirm who my contractor was, they just gave him my cabinets. Now is the real annoyance. I also ordered counter tops from GS and planned on having them install these counters. I called to schedule the installation date and they told me they would come at 4pm Saturday. I called back a few minutes later just to ask if they call on their way, which they don't, and then told me they would be there at 12pm instead. --Saturday rolls around and at 3pm I called to confirm whether the actual time they were coming was 12pm (which had since passed) or 4pm. At this time, they tell me they are not in fact coming at all, and will be there Monday at 11am instead. I had to call to figure this out, they did not inform me otherwise beforehand. ---Today is Monday. When the contractors were not here by 11:30am, I called GS to see where they were. At this time, I was told they would be here at 3pm. At this point, I told them it was unexceptable and they needed to get here earlier. Fast forward an hour, 12:30pm the contractors show up. They took measurements, but then told me they had another job they needed to get to so would be back at 6pm. --The contractors came back around 7pm and finished up everything within the hour. GS did not give me the hardware to install the shelving in my cabinets. I called and asked them to give the hardware to the guys that were coming to install the counters, which they did not. So now, I have to drive back to GS, which is an hour from my home, to go pick up the parts I already paid for which I shoud have been given in the first place.

I would like to note one thing here-GS sub contracts to those that are installing your counters and cabinets. Jerry, who was my salesmen in this case, tells you what you want to hear rather than the trust. The installers and GS are NOT the same company. Jerry/GS tells you they were be there at xxx time because they want you to be happy and think you are getting quick service. The sub contractors do NOT have a say in what GS tells people. The sub contractors that installed my counter top were actually very nice, and it is too bad I could not communicate directly with them in the first place. It would have been nice for them to tell me from the get go that they could not come till Monday evening.

Do not order from this company unless you are fine with zero customer service and waiting for weeks or even months to get your...

Couldn't he happier with GS, I was recommended by a friend to use them because he was very happy with the quality of his cabinets and quartz 2 years after install. After doing research and reading reviews I was apprehensive and quite frankly nervous because of the mix bag of reviews. After the completion of my project I'm extremely happy I went with them, the week of my project I had a death in the family and another family member had a massive stroke and was in acoma they were able to move my installation and work around my last minute schedule changes, the lady I worked with Moon was so nice and helpful it was amazing. When it came to the cabinet installation the guy was so good at communicating what needed to be adjusted or changed during install. The following day my counter tops were being installed and that team as well was very good about asking what i wanted and they even had to create a template for my sink as I didn't receive a template from the company I purchased my sink thru. Just from reading the reviews and seeing issues other customers ran into I believe the "disconnect" might be in the expectations. GS is not going to be a contractor type experience, they're not going to hold your hand throughout the process like a contractor would, but this is reflected in there prices. If you know what you want and are able to manage the process on your own you can't beat the pricing of GS, I shopped around all over the place, yes many places I walked into I would be greeted by an employee and they would walk me thru all the different products and "hold my hand" thru the mock up of my bid, but I was usually the only customer at these stores when I would visit. Walking into GS on the other hand you will have to approach an employee to get some help yes, but everytime I have visited the store it's been packed! Thats a big reason I decided to take a chance and go with GS, I couldn't imagine the store always being so busy if customers weren't satisfied with the product. So in my opinion if you're confident in your own plan and you know what you're looking for and can communicate it clearly and specifically you're going to get what you are expecting. If you are not confident in what you want done then you're probably better off hiring a contractor but expect to pay double. Hope this helps someone that might be on the fence based on...

Absolutely by far the WORST, DISHONEST, UNPROFESSIONAL company I've ever done business with. AND FOR A SMALL PRICE OF 7K YOU TOO CAN EXPERIENCE THE SAME!!! I emailed them my design ( pictures, layout, list of everything I wanted from RTA) and asked for a bid. Jenny got back to me with $7k quote, It was $1500 more than my original bid , but the upside is that they will assemble the cabinets, so I agreed. We went ( 200 miles each way) and picked up the cabinets and that's when nightmare has started. Half of the cabinets don't match the design I gave them. After several attempts and being put on hold for 10 min at a time, I got a hold of Jenny ( they assign a person and that's who you can only talk to ). Before I can even figure out where the discrepancies are, (Jenny is almost impossible to understand), I get yelled at by Jenny and get hung up on. I am looking at my design, trying to have these cabinets installed and nothing makes sense. After being yelled at some more and hung up on few more times and not getting anywhere, I Finally got her to send me a design of what she sold me. Well, here's a surprise. She completely rearranged my kitchen. Took out all the cabinets with drawers and replaced them all with simple base double door cabinets, and moved my appliances around. And not in a single conversation prior to me paying ,mentioned that this quote is for a cheap version of my kitchen and nothing like a design I gave her. Long story short, if you want authentic Chinese customer service experience, by all means...but know, you've...