Seattle Jeep — Attraction in Seattle

RESPONSE TO David Granger

I do not deny the rationality of FCFS policy. I respect your company's decision to work with another client, which is why I left with my girlfriend when I determined that you were not actually willing to work with me.

However, I want to kindly remind you that my original question. which is that "why can't your representative tell me that someone else is making decision on that same car over the phone?" I also mentioned that I don't mind go to your store after their decision is made. Your representative literially told me if you agree with the 3500 then we have a deal. And I was there 5 mins after.

Second, there were almost 8 of your employees surrounding me, and four of you were arguing with me. I still remember one of you employee face turned red while he was arguing with me. So you tell me now who should worry about safety? Btw, There was no inappropriate wording came out from my mouth at all, why do you think my behavior affected the safety of those around me?

Last but not least, like I said, I appreciate your negotiation skills but received no apology from any of the team members when you put me and my partner in a very uncomfortable situation, we are disappointed. Very very bad experience, although I am writing a one star review, I am trying to make my review to be as objective as possible.

I planed to trade in a car in exchange for a model 3, and we didn't reach the same page at the beginning, their final offer on that visit was $2,500 for the exchange. And I left for 5 mins, then I decided to come back and seal the deal for $2,500.

Unfortunatly, they raised to $2,900, I didn't like their approach at first, but I also felt that this was the negotiation process. In the end I decided to leave and they told me to think about it. After a week, I definitely felt like this car was a good fit. By analyzing their style from the last time, I realized that if I called them again, the price would definitely not be $2,900. So I called them and set the price at $3500. Five minutes after I got off the phone with them, I arrived at their store. They told me 3500. If you agree, we will proceed to the next step. I actually admired their negotiation skills very much, so I agreed to the 3500.

And now my friends, this is the time I received very disrespectful behavior and very unethical responses. They asked me to wait inside while they went to deal with the paper work. But I noticed that no one was dealing with the paper work. 10 mins later I walked over and asked how long I would have to wait, and they told me that there is actually another person deciding whether to buy the car or not. So you need to wait until they finish before we can take the next step with you.

So naturally I asked them, why couldn't you tell me over the phone? They said "first come first serve". I said "They just came back from a test drive. I just spoke to you on the phone a few minutes ago, you can tell me on the phone, I wouldn't mind come here later.

They had the opportunity to choose to respect their customers, but they didn't. While I was asking, a few other salesmen came to argue with me. One said "we never had a deal", Used Car Director(Jared Voelker) said "this is the sales process", and the sales Director (James Teufel) even say "you can walk out to that door, and never come back again". I cannot believe I heard all these thing from them. Since I heard these thing from their management team, can I conclude that their company's sales philosophy and culture is "lying, disrespect, immoral"??

Im not saying that they have to be really nice to me or anything, but the way they treating their customer is rude. I still remember them running out of their store, stopping my car and telling me they could do it for 2500. As well as how they don't want other customer to know their style of doing things. Because they themselves know that they are doing a very immoral thing. I guess maybe they think that a young foreigner is not worthy of their respect. By the way, no apologize receive from...

Been a loyal customer since 2010. Purchased 3 brand new Grand Cherokees and all of the service has been done by them.

Not sure what has happened in the past few years, but the service department has gone downhill. I understand prices going up and needing to raise cost to do business but there is a limit. I also understand it's my choice to do business somewhere else.

It takes over 2 hours to get out of the shop for a simple oil change and I am the first person at the express lane on the weekend so I can get it done and get going. this has happened the last 3 oil changes.

Needed a new radiator, they found a pin hole leak, quoted me $2,000 for new radiator and install. I did not let them do this since I just found out my neighbor had a radiator replaced on their Jeep at a local independent shop for 1/2 the cost. Ok, dealers cost more, and they have more knowledge on Jeeps than a shop who works on everything. I made my choice to do it somewhere else this time.

Had a rattle coming from the front brake area. They said it was fixed and charged me $185... or. Next day the sound was back. I was told I needed a whole new caliper and rotors costing $2000 from the service advisor. Had a bad taste in my mouth after my last encounter with the service department and decided to take it to Les Schwab, since they had good reviews and I have had good luck in the past with tires. They said nothing was wrong with my rotors and calipers, they were still new (2020 Grand Cherokee had 60k). The rattle was from loose screw-pin hitting the thin metal shield when I went over bumps. They charged me nothing and said just buy my tires from them next time.

The last straw I had a check engine light come on the freeway. I pulled over and called the dealer, said to bring it in and will see what's going on; said it was ok to drive since the light was not blinking. On the way to the dealership, I stopped off at AutoZone since they had one of those readers. According to them, it was a misfire on no.3, and asked me if I wanted to buy the coil and should also get new spark plugs while I am at it. I told them I don't know how. They quoted me $ 45 for the coil and $22 x 6 for Iridium spark plugs. I said no, since i have no knowledge. 30 minutes later, I dropped off my car here. They said they can look at it in the morning since they were closing in 30 minutes. No problem, I told them what the AutoZone guy said. I was told they needed to scan it with theirs, at the cost of $285, fine just do it, need to get it fixed. Next day the service advisor N....... called and said the exact same thing... almost. I needed 2 new coils and should replace all of the 6 six spark plugs and do a fuel conditioning treatment for $2200, I was hesitant but said go ahead. Picked up my car later in the day and everything seem good. 28 days later, I was on the freeway and my check engine light hent off again. Got off the freeway and took it to the nearest dealership since Seattle Jeep was another 20 miles from where I was. They were able to look at the car right away and scanned the code. It was a misfire in no3 again. I explained it was just done at Seattle Jeep less than a month ago, I told them and showed the receipt which was still in the glove box. He said I should take it back. I said I will let them know but go ahead and do the work, I really need the Jeep. Went to pick up the Jeep, they showed me the no3 coil they removed, and it did not look new, he thought it was never replaced. Also said the fuel treatment was not needed or required. They have a new customer!!

Lesson learned. When you have a customer who rely on your honesty, expertise and trust and is willing to give you chances, not to mention purchased over $100,000 worth of vehicles from you, don't screw them over service and fees. Also, don't ask to give you 5 stars for service that was sub par at best. Not sure if its the dealer or the service advisor who is shady but you...

In 2025, I went in for a recall and ended up with a new radio, a software update, a new back windshield, and a broken front window. If all this seems strange to you, it should. After checking their video footage, they offered me a new front windshield. However, instead of getting a factory window, they gave me a crappy aftermarket window. I asked why they didn’t replace the broken window with the same one, but they said they needed to check if a factory window replacement was allowed even though they had already broken the window. This was the worst customer service I’ve ever experienced, and nothing has changed since then. Over the course of 20 years, I’ve owned three Jeeps, and this dealership stands out as the worst I’ve ever dealt with. The Jeep Wrangler 4xe Rubicon 2023 is not only the worst car I’ve ever owned but also the worst purchase I’ve ever made.

Initially, I was told that the Jeep Wrangler 4xe Rubicon could haul a small trailer (3500 lbs) fully loaded. However, this claim is only valid for 20 miles. After that, the hybrid engine’s battery life ends, or the battery coils burn out (yes, they can burn out, causing the engine warning light to illuminate). Once the battery life is depleted, you’re left with a 4-cylinder mini-van.

This vehicle is not suitable for hauling trailers or off-roading without one. The coils and spark plugs burning out, along with the car not operating as promised, are significant issues. But the worst part is dealing with the dealership.

They should have offered to return the Jeep when the coils and spark plugs had burnt out more than three times, allowing me to get a new one. Instead, they tried to cover up the issue by lying on the paperwork. They provided me with the same paperwork for each visit, which had the same original dates.

I have documentation, credit card charges (for rental cars), and dated photographs that prove my car was at the dealership four times from January 10, 2023, to February 11, 2023. However, the paperwork they gave me each time had the same original dates.

Each time the coils would burn out, I would immediately turn around and bring the vehicle back within the same 15 minutes. Instead of closing the issue, the dealership left it open and printed out the same paperwork with the dates of the first visit.

When I asked for additional paperwork, I was left on hold for hours, eventually hung up on, or simply hung up on. When I asked in person, the knowledgeable individual was miraculously absent from the office that day. It’s been 18 months since I purchased my brand-new Jeep Wrangler 4xE Rubicon 2023, and the engine issue persists. Now, I simply don’t use the car for its intended purpose. Yes, I’ve given up. It’s impossible to continue fighting them about it, especially since everyone involved has been fired. This vehicle is just a large mini-van, and my family and I have had to adjust our activities to work with what we have until we can financially figure out a new route.

During my purchase, I had a positive experience with other Jeep dealerships in different states, so I opted for the 7-year maintenance packages at the time. I continue to use the dealership for maintenance. However, the hybrid engine in this vehicle has numerous issues. Every time I bring it up during an oil change or tire rotation, I’m told it’s normal. I don’t think it’s normal to wait over 10 seconds for the car to accelerate when I press the accelerator pedal. But apparently, this is normal.

They also don’t air up your tires or use the spare wheel when completing a tire rotation. When I ask if they can air up the tires to maintain the same pressure, they inform me that adding air to the tires is not part of the rotation included in my package.

I also purchased the remote start package, a $2500 package, when I ordered this Jeep Wrangler 4xE Rubicon 2023. This package worked for...