Comfort Inn & Suites Seattle North — Hotel in Seattle

Aweful stay - will never return! We checked into our hotel a few days ago. We felt somewhat unsure about the location and noticed questionable people loitering around the underground parkade. There was no sign of security around the building. Despite the expectations that this is a non smoking hotel, the hallways reaked of cigarette smoke. About 2:30 at night we woke up to a screetching loud smoke alarm in our room. Startled and not sure what this meant we opened the window, we turned of the vent unit in our room while checking everyhing everything else. Nothing helped. The smoke alarm kept going on/off intermittently. We tried to call reception, only to find out that the phone in our room wasn't even working. We went downstairs and noticed that other people were also up and awake because they also had smoke alarm sounds. We asked the receptionist (she looked very confused and wasn't able to speak English well enough) what was happening. All she said was "I don't know". She had nothing more to offer. Guests milled around looking confused and not sure where to go or what to make of it. Another person was seen walking back and forth, we assumed she was another staff member of the hotel. She looked frustrated and agitated, slamming doors and did not engage with any of the hotel guests. Despite the questions we did not get a clear answer and the smoke alarms kept on going. We decided to pack up quicky and leave the hotel. Checked out at around 3:40 am. We asked for a partial refund but the receptionist with her broken English only pointed us to speak to the manager later. We called the manager around 2:30 pm. It went to voicemail which was full and we were not able to leave a message. We then called reception back, only to talk to the most rude person on the phone. She did not introduce herself, instead was defensive and told us that the hotel had advised all their guests about the fire alarm and that everybody knew to leave the hotel. She was extremely argumentative and insisted that the smoke alarm was the same as the fire alarm. When I asked why there were no instructions, no police and no fire department onsite she had nothing further to say and continued arguing that the guests were informed and knew what should be done. Eventually she cut me off and hung up on me. This hotel does not feel safe and we will never ever step foot in it again! Customer service is as poor as it will ever get. ZERO stars for this...

My husband and I checked in very late (about 1am) due to our flight being late. We had informed the front desk that we were traveling with and ESA kitty and were happy to pay any additional fees to have kitty stay with us. The lady said that since it was an emotional support animal she would wave any fees and that they were happy to have kitty stay with us. About 8:30 in the morning, the manager of the hotel was at the front desk as my husband was eating breakfast while I was still in the room. The manager had called our room asking if we had a kitty and I said yes and we had discussed this with the front desk lady when we checked in. She said we don’t allow kitties period and the cat would have to go. I then told her I would come down with my husband to discuss the matter. When we came down she showed us a book of hotel policies stating they do not allow kitties period even if they are service kitties. Not wanting to argue with her I told her that we would leave and check out immediately (we had booked for 3 nights). When we turned in our room keys she asked if we would like a receipt, I said yes. To which the manager said that her system was down and that she would email our receipt later. Nearly 12 hours later we still had not received a receipt and we checked our bank account and found that the final changes for all three nights including and expensive pet fee, we were told would be waved, was charged. So then we called the hotel back and asked about our receipt to which we found that the manager had never checked us out and that the room was still in their system as occupied by us. We had to argue our case over the phone of, no we handed room keys over and left twelve hours ago, you cannot charge us for rooms that we are not using. They apologized and stated they would finalize for just the one night and we would get a receipt for the stay shortly. We still have not got this receipt and we were charged nearly 700 for everything. Just save yourself some time and anguish and go...

We picked this hotel because it was a Comfort Inn and because it was described on the website as being near the space needle. It isn't. It is about 7.6 miles away from downtown, which I don't think can accurately be described as "near." The hotel description should say a short drive at the very least.

Additionally, there was no hot breakfast or hot tub as advertised. The food was curtailed due to a license issue, so I'm sure this will be available in time. The hot tub was filled with lamps for storage, so I am guessing this is to be removed for the fitness room expansion. Fitness room has very limited equipment at this time. If the hot tub is to be removed, it should be removed as an amenity from the website.

The new furniture and linens were very good and comfortable. The room itself was good except the air conditioner only worked sporadically. It would work for a couple hours then stop for awhile. The room temperature was up and down all night because of this. The first time we called about it the front desk seemed unconcerned and we cancelled the service call because the air started to work. We didn't report the a/c issue again until the morning and the woman at the front desk seemed very attentive to the issue. Hopefully that was remedied.

Finally parking is very limited and even my small subcompact car could barely fit into a spot. Fortunately we returned early that evening and found a space to squeeze into.

If you don't mind the driving distance from downtown for a price similar to several downtown hotels, this place is fine. The rooms are clean and comfortable (mostly) but under the current conditions and due to the distance from downtown, I cannot...