Seven Springs Mountain Resort — Attraction in Seven Springs

My wife and I took our niece snowtubing yesterday.

Short version: Overall, the niece had a blast, but it is an absolute shame what the place has become for the cost. We're locals, I've grown up at Springs all my life and worked there for 5 or 6 years, winter and summer, until it was time to move away for work, and I doubt we'll be back anytime soon withour hearing of how Vail has turned the mess around that theyve created.

Long version: Niece is 4 years old and had an absolute BLAST.

We were there from 1-3. By 1:49, we were in line for the second time down the hill, with 1 more person to go before either of us....half of our time was spent for 2 runs. It was not particularly busy, at this point, less than 40 people total, probably less than 30 really, if I had to guess. There were several factors that lead to this insane waste of time.

We got on trip down, then waited in line for the carpet for a few mins to go back up. Why was there a line for the carpet? They only let 1 person go every 20 or 30 feet for seemingly no reason.

After we get near the end, the carpet breaks down. Nobody was at the top of the hill anymore, nobody was tubing, because it had been broken for 5 or 10 mins. I used to be a lift operator, I ran the carpets a fair deal, I understand how finicky they are - I don't hold it breaking against anyone except 7 Springs. I would have expected upgrades to them with the price hikes to $45 a person, including children, over the past few years to something not junk.

The employees asked us to go to the other carpet (what else could they do?) But told us we were not allowed to cut across the lanes - keep in mind: nobody is tubing at this point. We could walk straight across perfeclty safely. But instead we've a gaggle of people, including children, going at the pace of the slowest child (I totally understand this, I'm not asking them to order the child to run), and spending 10 mins when we could have spread out, walked straight across, and spent 2 mins instead of 10.

Once at the other carpet, back in line with the same nonsensical spacing.

Once at the top of the hill, we get in line. Wife and niece in one line, me in another, so we could go down together. No longer are we allowed to go down as a group as we could in years past - I feel bad for the parents with more small children than parents as they can't go together anymore.

We get to the front of the line and the very bored and unenthusiastic employee, who didn't have a nametag, simply says "this line is singles only", despite the sign right next to him saying "doubles" "oh, yeah we just didn't change the sign." no apology or explanation offered, just 'you can't do that, go get in another line'. These employees have nothing to do but wait for the radio to tell them they can send someone, then do. He was not talking to anyone and could have easily noticed that my wife and niece were likely going together - she's much to small to assume she was going alone. Instead he waited until they were at the front before informing them they had to go to tbe back of another line.

We get in another line and notice its taking incredibly long still to get through the line. They've 5 tubing lanes open and we're waiting until all 5 lanes were clear before sending anyone down any of the lanes for no reason. Another absolutely bonkers move in this clownshow.

Eventually we get to the front of the line and go, at about 1:53, for the second time in our 2 hrs session.

After a 10 min bathroom break, we could 3-4 more runs in in the remaining hour, for a total of 5-6 runs each, at a cost of $45 each.

The girls handing out tubes were nice, and some of the individuals at the top were friendly, but most couldnt care less.

The lady in the concession stand was genuinenly friendly as could be and we finished the day off with hot chocolate in the lodge there.

Had our niece had more energy than she did - had she been 6 or 7 or older, we think she would have been sorely disappointed with the lines and...

We drove up from South Carolina to visit friends and ski. Considering we do not have ski slopes in South Carolina, we had a wonderful time while skiing. However, renting equipment for our 3 and 5 year old took longer than what was necessary. They were not busy while we were there. We had to ask several times for someone to assist us. Once on the slopes, we all had a wonderful time. Now on to what was not so great. We took our little ones swimming after skiing. The lifeguards were incredibly rude to swimmers. There is a way to be friendly and kind while enforcing water safety. I was a lifeguard and pool operator at a resort many years ago, so I know from experience. Once we finished swimming, we had hoped to grab to go food from one of the various restaurants. Unfortunately, all kitchens were closed at 10 when we finished our swim. Never have I experienced a full service resort that closes all their kitchens at 10pm on a Saturday night. The bars were open and packed, but no food to be found. For families with small children taking advantage of every minute on vacation this was very disappointing. There was not a refrigerators or microwave in our room, so bringing our own was not an option. At approximately $400 a night, it was very disappointing and overpriced. We ate lunch at Timbers. The food was cold and overpriced, as well. The entire hotel and our room was very dated and drab. Our heat would not turn off. I went to the front desk and they offered a fan or maintenance to come look at it. This was at 1:30am when it became so unbearable that we opened the door to outside for a reprieve. We had to leave the exterior door and our room door open to bring the room to a bearable temperature. Which is quite scary, but our only option other than packing our car and heading back to SC at 3:00am. It was the worst night I have ever spent in a hotel. After finally going to sleep for a few hours, we were up and ready to leave. Went to the lobby to get a cart. There were none to be found. Was told everyone is checking out at the same time. I asked how to get a cart and was told to sit and wait in the lobby or go floor by floor and look for one in the halls. After explaining our night and almost crying from stress and exhaustion, the nice woman at the front desk found a cart for me. There is no way I would ever stay at this resort again. We would come ski again and skip the accommodations, they are horrendous. We valet our car. Which was a blessing. There were numerous cars broken in to located in the lower self park lot. Their windows were smashed and items stolen. When I came down to the lobby at 1:30-1:45am, the woman working the front desk was outside smoking. My understanding was that 15+ cars were broken in to last night. We saw the aftermath this morning from a distance. It seems like someone would have noticed that especially with alarms going off. Imagine if that would have been our car. We are 9 hours from home with a 3 and 5 year old. It would have made a terrible situation even worse. I feel for all the victims of last nights free for all in your parking lot. My husband and I are well traveled. We can over look a lot. However, this was bad enough to leave a negative review. No need for anyone to contact us. We’ve already attempted speaking with the front desk about our concerns. Clearly they were not interested. I hope this helps identify problem areas and possibly retrain staff...

I’ve been a regular visitor to Seven Springs for the past 10 years. I've continued supporting this resort by having the kids go thru the "Tiny Tot's" program and by taking my wife for mostly annual overnight visits to celebrate our Anniversary. No more.

Last weekend, I made reservation in the hotel realizing that the conditions on the slopes would not be ideal. My wife/daughter decided to go tubing. My son wanted to ski. I wasn't sure about the conditions on this slopes so I went out of my way to ask three different representatives working at the resort (including the customer service representative who had a copy of the day’s mountain conditions at the hotel and the ski rental representative we purchased our lift tickets from) and all told me conditions were just fine.

After paying $69.00 for lift tickets for myself and my son ($138 total) and another $40 rental fee for my son's ski rentals we hit the slopes at 2:30pm last Saturday afternoon. After less than 2 hours on North Face side of the mountain they shut down the far chair lifts. No problem I thought - we'd just hit the front side. But then we found out they shut all but the far left lift on the front side of the mountain leaving us to just a few runs to hit the remainder of the afternoon/evening.

I complained about this following my visit and the Ski Rental Manager (Ron) agreed about the "less than ideal situation" indicating he'd transfer my call. Well my call was transferred alright - they disconnected me. So I send a couple emails to Customer Service and the Social Media Manager contacts me advising the conditions were good in the morning but by 1pm the heat quickly deteriorated the conditions to slush. This is true and all I asked was compensation for spending all the $ (not only this past weekend but over the past decade) on the $138 lift tickets and his only response was free lift tickets for another weekend "this Winter". I informed him the Winter is over and is there any way I could be provided a discount or tickets for next season (when they'd be able to get even more money out of my wallet for another family visit) and he never replied.

DON'T WASTE YOUR MONEY PEOPLE! The conditions on the slopes are not worth the hard earned money.

I’m all for supporting local businesses (I reside near Pittsburgh and am a small business owner) but what they are charging the public for lift tickets is simply not worth it. My suggestion is to hit another resort that still does value their customers as that is what I plan on doing with my family moving forward. Shame on Seven Springs going for the quick buck. You got it out of me this time but not again after the less than satisfactory response from management.

I told the Manager I'd be sharing my response (and less than satisfactory experience for being overcharged) and will continue to do so in my circle of friends, business owners and online so this will not be any surprise to him or the rest of the folks at Seven...