7 Springs Resort — Hotel in Seven Springs

They need to fire the entire front desk team. We were there for a wedding and not a single person in the bride/groom party had a good experience. They gave my husband and me an occupied room. They then gave my brother in law OUR room twice and tried to make him pay twice. They gave the bride and groom on their wedding night an occupied room TWICE! Another couple had a dirty room. This establishment is an absolute embarrassment and I will tell anyone who will listen to NEVER consider staying at this resort. I've traveled all over the world, and I have NEVER had a worse hotel experience. We were never given an apology, a refund, or anything. They were rude, blamed the guests for problems, and were extremely nasty to ALL the guests. My in-laws had a condo and had to offer multiple people in the bridal party A BED TO SLEEP IN. I've never felt more disrespected or unsafe in an establishment. Worst hotel I've had the displeasure...

We were there for a dance convention and there was great organization on the way in for getting unloaded and getting checked in. Kudos to the guys in the parking lot for keeping things running smoothly. At check in, it was quick, but unremarkable and no one seemed happy at all, but there were no issues with their service. The sleeping rooms were extremely dated and all furniture chipped and extremely worn. We visited a fee of the food outlets and for the most part, the service was fast and friendly. We did visit the foggy goggle twice and the first time with a large group and the service was great, the second night the same group but smaller went back and the service was extremely delayed and all the staff was curt and rude. Overall. The experience wasn't bad, but if you are looking for fast friendly service in an up to date property, I just don't think I would choose this over...

My wife and I had planned a skiing trip in early March but unfortunately, our dog got injured in an accident, and we had to make changes to our reservations. Despite our situation, the hotel's customer service agent was unhelpful and suggested that we bring our injured dog to the resort and pay a $50 pet fee.

We were extremely disappointed with the hotel's lack of flexibility and empathy towards our situation. As a result, we would advise potential guests to consider other hotels in the area that have more reasonable reservation policies and are more accommodating towards unforeseen circumstances. Overall, our experience with this hotel was disappointing, and we would not recommend...