The Men's Room Barber Shop — Attraction in Shorewood

Spent $32 and never got a haircut. I’m visiting from out of town and needed a haircut badly. I chose this barbershop due to high reviews and used the online system, provided all my information and made an appointment. They emailed asking which open spot I would like and I responded with my choice. I then received a text asking me to opt in to receive notifications about my appointment. I then received an email confirming my appointment with Jake and 2pm. I took a Lyft to the appointment and was met by a very annoyed receptionist who told me I had been called to be notified of the appointment cancelation. I pulled up my call history, voicemails, emails and texts and didn’t have a single notification letting me know it had been cancelled. They were so thorough in getting my contact info and establishing communication it seems crazy that they wouldn’t try a little to let someone know their appointment had been cancelled. So I’m out a $16 ride to and a $16 ride from my appointment that never happened. The manager who spoke to me made it clear they could not pay for my Lyft and could “maybe” cut me a deal on my next appointment. Not helpful if I’m only here for the weekend and they only have one other open appointment…of which was not possible for me to attend due to a meeting. Even if I COULD have, I would have then had a $64 Lyft bill for a single haircut…of course assuming they wouldn’t cancel that one as well. I understand people get sick or hurt themselves but you really should be putting some effort into letting people know their appointments are cancelled. I was told the owner/manager would reach out to me to try and clear things up. I’ll update this if that happens…

Update: I was called by one of the managers who explained what had happened. Apparently they tried calling me but they dialed the wrong number. Fair enough, perfect storm. So to make up for it, he said they would put a $34 credit onto my account for next time. Still sucks for me because I live out west and will probably not be back in the area for a very long time, if at all. But what can you do…I’ll add two stars for the follow...

Their system doesn't work online. Made multiple "appointment requests" and no response. So I went in and was told that my request was not in the system. Then was told I couldn't get an appointment online. I showed the person how I did it. Even though I did it in front of the person, they wanted to play semantics that I only made a request but it doesn't even show up on their system. THEN she tells me that they have been having a problem with their system!!! So first blame the customer and then once proven wrong admit the problem. This was going to be my first time and was looking to try a number of services. Based on my experience, there are plenty of other places. Maybe you will have...

I've been getting my haircut here for 10 years and it always turns out fantastic. My only criticism is that occasionally I will go in and my barber will have a cold, which is obviously contagious. You should encourage to your staff to take time off and recover if they're ill, or at the very least give your customers a heads up in advance so they can make the decision whether to see someone who may be contagious or to rebook for another time. Also, I make it a point to arrive on time, but most of my appointments start 10-15 minutes late. That's less of an issue for me though as I know appointments can run long and people need a...