KAY Jewelers — Attraction in Simpsonville

Now I will say I didn't get my wife's ring from this specific store, but we decided to go to this store on account it was closer than the mall. We only brought her ring up to this store to have it resized on account that it was a little to big to begin with and we thought that it was fine since your finger changes sizes over the different seasons, better to be safe then sorry we decided to get it sized a little smaller and have it sent out. The young red headed lady assisted us with it and said it will be back within two weeks. We waited two weeks and came back to get her ring. We walked up the front desk and asked if her ring was here and at that time we had a black haired lady that was very friendly and went to fetch her ring from the drawer under the counter, once she had return from finding the ring she stated that her ring was never sent out and that the paperwork was filled out wrong. No big deal accidents happen. The manager got involved and insured us that within 10 days the ring will be back and everything will back to normal. Well we waited 10 more days for the ring to return and finally on the 10th day I received the call saying it was in. That same day we went to get her ring, once we got it instantly we knew something was wrong because the two bands didnt line up meaning they didnt measure up to the engagment ring. The same lady I dealt with stated "oh both rings were suppose to be sent out." Not knowing that she was the one who helped us the last time and didn't think that she could have done it. The same manager got involved and said to give it a few months when the weather changes, it should line up perfectly. I knew that they were trying to get us out because they didn't want to admit that they made a mistake. A few days later I took the ring up to kays in the Haywood mall and explained what was going on and they helped me get everything situated and her ring sent off again, they even took pictures and showed me the work order that was sent off. Needless to say I will not be going back to this store ever again. I got this ring back in October 2017 and gave her this ring on January 1, 2018 on account this is the ring she always wanted and I wanted to surprise her with it. My wife has not even had this ring on her finger for not even...

They make you put a star rating but if it could go lower than 1 it would be. Our experience at both a store and corporate level has been terrible. My wife's wedding and engagement ring (They're welded together) had to go in for repair when one of her smaller diamonds fell out. It was covered under warranty and we thought all was fine. It was gone for 2 weeks. Then we got it back and 2 days later her main stone fell out and when taken in they said they would need to send it off for another 6-8 weeks. You would think they would have addressed any issues with the structure of the ring when it went in the first time but apparently not. Now we got the ring back again and another one of the small diamonds fell out the next day. This was not a cheap ring and you would think they would want to stand behind the quality of the products they sell. Instead when escalated to get some sort of resolution they try to blame us for mis-treating the ring when my wife does not do any type of activity that should be rough on the ring. We have been told for over a week we'd receive a phone call from the district manager and we still have not heard anything on how they plan to make this right. Completely unacceptable and we will never do business with this company again. Unfortunately our only choice to get the diamond replaced is to use the warranty and have them send it off for another 2-8 weeks. So my wife can be without the ring that represents so much to us for over 3 months in total and who knows how long it'll last before another one falls out. It's sad because we both used to love this ring and everything it represents is still cherished but we are extremely disappointed with this customer service on what is considered a luxury item. THe company should hold themselves to a higher standard. Be advised and take your...

Long story short, but my wife lost the diamond out of her wedding ring while on vacation so we needed to find a new ring for her or replace the. She came to a couple different, one while on vacation and the other one at the mall in. Remembering that there was a location on Harrison bridge Road. We decided to give it a. We can not be more thrilled with the ring that we got from Kay's on Harrison bridge Road. From start to finish, it was such a pleasant experience. Courtney was an amazing sales rep who helped my wife pick out the perfect ring! Billy was also there and helped answer any questions that we had and made us feel at ease with making our purchase, even when we couldn't find our previous purchases in the system (we all figured that out and had a good chuckle knowing it was under a previous number...before cell phones lol). The ring even came back faster than expected and upon arrival of picking up the ring I was greeted by the store manager, Yaritza. She was so friendly and I now have an amazing ring that I can give my wife. If you're looking for an amazing experience and a piece of jewelry that will wow everyone, give Kay's on Harrison bridge Road a try. You won't be...