Cricut, Inc. — Attraction in South Jordan

I bought my cricket with the utmost excitement. Began with the xplore 2 which sucked worse opening a rotten Easter egg, but when I got my maker three, it seem to be leaps and bounds better than the explorer too. I became really excited about this, and begin trying to make things for my friends and for people and possibly for sale because it works so much better than explore to, however one thing I found about cricket is that their customer support is terrible. Their products are very very lackluster and bad. These people get your money and that’s all they care about one time they don’t care if you repeat Customer they don’t care if you can use your cricket they don’t care if you get a bad one they just don’t care they just do nothing to help you, and it’s one of the worst things I’ve ever spent money on. Matter fact I bought a $1300 Apple Computer that’s incompatible with them now because of an update Apple had, and they don’t know who is fault because I keep blaming each other. The Apple computer that’s a whole Nother review which I’ll be leaving on them because that’s one of the computers you can buy. But this isn’t about Apple this one’s about cricket tonight I bought three of the cutting mats made of cardboard and they cost me $45. OK that’s fine except for the fact that I came home put a piece of paper on it material that I had to use and it’s stuck to the mat and will not come off $45 down the tubes. Do you think crickets gonna return it hell no they’re not gonna return it. So you buy something from these people and you own it. There is no taking a bath there’s no fixing it there’s no nothing it’s just let’s take these peoples money one time and let’s keep it. Aside from my spending $1300 on it I’ve spent thousands on this expedition that I thought I’d love once I got acquainted with this cricket, but I found it nothing but problems and headaches. Because of all the money I spent I keep trying because I don’t wanna waste all that money and they won’t do anything to help me, but I find it to be completely unfriendly, hard to work with, and just not what they say it is. I don’t know what the answer is for these people but I think maybe not buying them would be a good start. Not buying their products would be a good start. That is if you like your money. If I could, I’d give them zero stars, but I had to put one star on there. I guess the one star that they have is well I’ll tell you what I think of it . Do not buy these products. I strongly advise you. Definitely not...

What a horrible experience that could have been solved so easily (and for not much money). A Christmas nightmare that could have been so easy to fix.

The customer service and lack of proper management I’ve received by the “supervisor” Anita A. has been beyond horrible. Everyone else did all they could, it all went wrong with this one individual’s lack of competence, combined with this company’s poor policies that make no sense.

I ordered well before the Christmas cut off advertised on the website. I bought the better option, the bundle. Spent my money. Happily for a nice gift. You charge a premium for your product, and I felt it was worth it. I was wrong.

Something went wrong with your shipping partner and I only got part of my order. With a week’s time before needed, I notified your customer service person. They said “It’s coming”.and days later, still nothing…

I call again. Your rep said “That’s weird, looks like that box never shipped”. They sent another. Great.

I notice on the shipping email that it will be 10-14 days. That’s not going to work.

This is obviously a Christmas present, it’s for my children and wife, and even better it’s surprise I planned with plenty of time, coordinated with other gifts. I call again. Come on guys, make this right. I need some Christmas magic. I think I literally said that.

I’m put on hold for 90 minutes and then hung up on! He did seem nice and it was likely an accident, but come on?

Why leave me on hold so long? Say you’ll call me back, don’t leave me waiting, I don’t have time for this!

I call again. Start. All. Over…,.Again.

On hold for 30+ minutes this time and then finally told “sorry we can’t expedite your missing box, it’s against company policy”.

I’m sorry but I have been cool, nice and understanding this whole time and THAT is how you treat me? HOW DARE YOU?

This is a $40 solution (tops) I’m proposing and if you had asked me to split the express shipping I would of said fine. Your poor policy and lack of proper management failed you here. Make it right and stop screwing over your customers. I’d love a response from your...

What happened to the old Customer Service? Seems they are outsourcing and I have had to call them a few times to get it right. I had an issue with Everyday Iron on that I purchased 6/22. It would not adhere to the tea towels I was making. I had made these towels with this material several times in the past with no issues at all, so I was frustrated that the iron on was not sticking. I called Cricut. The first time (11/18/23) I was kept on the phone by the young man for 53 minutes! After he went line-by-line over his script, he finally said he was approved to send me the "special items" we had discussed. To this day I still have not received them. I called Cricut yesterday (1/2/24) and was on the phone waiting for several minutes when the automated message asked if I'd like to leave my number for a representative to call back. I did so. When they called, no one was on the other end. They called again a few minutes later and again, no one. So, I had to call again today (1/3/24) and after many minutes of waiting on hold, the rep answered and it was another 30 minutes to find out that the "special items" had been sent, but didn't arrive at my home, but instead were sent back to Chino, CA. My address was incomplete! Most likely the first CS rep forgot to put my apartment number on the label. I was told by this new CS rep that he would not be able to send me the "special items" again to that address as they would not approve the request. Instead he was able to send me a code that I can use. It won't cover the whole cost of the "special items", but "it should be good enough if I have to pay a dollar or two, yes?". I liked it much better when I spoke with CS reps that (every time I called) were ladies that knew the product - and probably used the product because they liked it. I don't get the impression that these young guys use this product at all, nor do they seem to know...