Xfinity Store by Comcast — Attraction in Spring Township

I am beyond disappointed with the customer service I have experienced today. The manager now (who I remember I took time out of my day maybe a year or so ago to email Xfinity giving him an excellent review) but I guess since he's a manger now he doesn't care as much.

Anyways, I was told on the phone that I could pay off my remaining balance of my phone and get a new one because my current phone broke. So, I went to this location and after going over with Steven how much the phone would be a month- he had me pay 156 bucks so I could go forward with purchasing a new phone, since my current phone was broken. Well, after he took my money, he tells me oh no sorry you would have to pay 799 bucks plus taxes for your phone. That was NOT the deal. Then clearly upset (because I'm sorry I am not going to drop close to 1,000 bucks on a phone) he told me he would not be able to refund me the money. Then he proceeds to say, "what do you want me to do, pull it out of my pocket?" Excuse me, you took 156 dollars from me, and we discussed that the phone would be 16 dollars a month. I called Xfinity after I left, and they even said he didn't do his due diligence, and THEY REFUNDED MY MONEY. Oh, then since everyone is packed in there like sardines, in front of everyone, he goes well I assumed if you needed a phone that bad you would pay the 799 for the phone. Completely embarrassing and disrespectful. Sorry Steven, like most Americans right now, I don't have close to 1,000 dollars to drop on a phone. When the deal was if I paid 156.00 the phone would be 16/month. Maybe you should have checked everything out before you made me pay 156.00.

Then the worst part was, the manager was right there and was not helpful. Not trying to rectify the situation. Imagine you paying for something and not receiving what was agreed upon. Then, not getting your money back.

Stay away from this location...

Made an appointment via internet at the store, waited maybe less then 5 minutes but then they took me over other people waiting longer. Great. HIGHLY recommend using the internet at the store website to make appointments. I made one before I left about 25 minute drive for about 30 minutes thus I waited less the 5 minutes.

Upgrading cable package and adding voice (phone).

MAJOR bad thing is the price is only garrenteed for 2 years, there after price goes up 3rd year and again 4th year. So I might change after 2 year contract is over.

Also beware.... about installation!!!

I had Comcast for 30 years and always received the new equipment and installation for no charge, They don't provide everything you need to do a self-install. So I needed a tech with the equipment not supplied i.e. upload amplifier.

Xfinity tried to charge me for the install and another service call but I called them and noted an advertisement for free install and the 2nd service call was because of their failed equipment.

They removed the charges within 12 hours.

First they tell you that self-install is easy. The only way self-installed would work if you previously had the new Xfinity working or new cabling recently installed in the house with the filter trap and only one or two devices and short cable runs.

About three weeks since I signed the contract almost all is working. THE favorites on the TV doesn't work properly, favorites above channels 1000 don't appear. But the channels saved above channel 1000 do appear as duplicated channels below...

I had such an awful experience that I'm actually planning on paying the $110 cancellation fee in March to get out of my contract! I went to the store personally to get the equipment to set up home internet... Basic home internet. The two employees we dealt with didn't have a clue what they we're doing and seemed to just want to get us out of the store to close. I returned the very next day with all the equipment and the greeter at the door was more knowledgeable can anyone else we dealt with including the three different Xfinity phone numbers. I would not recommend Xfinity to anyone! I wish I remember the name of the greeter who actually gave us a different phone number to contact for help. I then left the store knowing exactly what to do for installation. My impression with dealing with the two employees we had the night before..... The kid who actually helped us or tried to help us was brand new and really didn't know what he was doing so a more seasoned worker only seemed interested in collecting whatever kind of money he could get from us and did the same when I returned to the store the next day.. his answer was we needed an installation worker to come to our home to install the equipment we went to the store to pick up, we went there specifically to avoid installation fees. And like I said the greeter at the door gave us the correct phone number, my husband went home and installed our equipment within a few minutes after using the correct number the...