Cleo's Furniture — Attraction in Springdale

My first experience buying furniture, and it has been terrible. When we received our furniture we noticed there was a tear in one of the sofas (on the same day we received it). So we immediatley called Cleo's and let them know that our sofa had a tear in it. They asked us to email them pictures and so we did. A month went by and we heard nothing. So we call them back and they tell us "oh we never got your email." Well, I had sent my email with a "read" receipt, and I had gotten the "read" receipt once it was opened, so obviously they got my email and they just chose to ignore it. So I re forwarded them the email and they tell us "well you will have to bring your furniture up here for us to repair it." We told them that it wasn't fair to us to have to PAY someone to bring the furniture up there for them to fix it when we had received it torn in the first place. They should have caught the tear during the "quality check" before they sent the furniture out to us. We felt like they needed to come and pick up the furniture and fix it. The guy we spoke to said "oh okay well let me talk to my manager and then we'll get back to you in a few days." Another month goes buy.. still nothing. So we call again and this time they say "Oh okay we will send someone out there to repair it. He should call you when he is in that area." We waited another 2 weeks and FINALLY got a call from someone, but by that time we were so fed up we were ready to return the furniture. We bought our furniture in February. Its June. Our furniture is financed through Acceptance Now, and after we had finally had enough of Cleo's, we called Acceptance Now and told them that we wanted to return the furniture because we were tired of dealing with Cleo's and their poor customer service. Alex at Acceptance Now was very sympathetic and now we are finally getting somewhere thanks to him and Acceptance Now's EXCELLENT customer service. If it were not for Acceptance Now making it right, we would have returned our furniture. Cleo's has done nothing to help us at all. The repairs that are being made are on Acceptance Now's dime. Which is not fair to Acceptance Now, either. So what lesson have we learned? Do NOT buy your furniture from Cleo's if you...

My fiancé and I recently had the pleasure of shopping at Cleo’s Furniture Store, and we are thrilled to share our experience with their outstanding customer service. In an era where quality service can be hard to come by, Cleo’s has set a new standard for excellence. From the moment we stepped into the store until the completion of our purchase, Anthony went above and beyond to ensure our satisfaction. Anthony demonstrated an impressive level of knowledge and expertise. He was well-versed in their product offerings and provided valuable insights and recommendations based on our specific needs and preferences. From explaining the features and benefits of different furniture pieces to assisting us in selecting the perfect items for our home, his expertise was invaluable. Moreover, his friendly and approachable demeanor created a warm and welcoming atmosphere, making the entire shopping experience enjoyable. One aspect that truly impressed me was the personalized attention I received at Cleo’s Furniture Store. Anthony took the time to understand our style preferences, budget constraints, and specific requirements for each piece of furniture we were interested in. He patiently listened to our questions, concerns, and even helped us visualize how certain items would look in our home. His commitment to understanding our unique needs ensured that we made informed decisions and found furniture that perfectly...

I recently had the pleasure of purchasing a new couch and dining table from Cleo’s Furniture in Springdale, and I couldn’t be happier with the exceptional service I received from Steven Holley. From the moment I walked into the store, Steven greeted me with a warm smile and a professional demeanor. He took the time to listen to my needs and preferences, guiding me through their extensive selection with remarkable knowledge and expertise.

Steven’s attention to detail and commitment to customer satisfaction truly set him apart. He patiently answered all my questions, provided valuable insights, and never made me feel rushed. His professionalism and genuine care for my shopping experience were evident in every interaction.

Thanks to Steven’s guidance, I found the perfect couch and dining table that exceeded my expectations in both style and quality. I highly recommend visiting Cleo’s Furniture in Springdale and asking for Steven Holley if you want a seamless and enjoyable furniture shopping experience. He is a true asset to the Cleo’s...