Nothing worked at this hotel. DO NOT go here if you want to be able to: -check-in to your room -enter your room -leave the parking garage

When I arrived the clerk could not check me in because the system was down. After 3 or 4 failed attempts they blamed me and my credit card (we tried two) and had me call the credit card company in front of everyone. A bit embarrassing. Of course, the credit card company confirmed that there was no issue with the card. The issue was on the hotel's end.

By this time there was a line of customers they could not check-in. We had been waiting for almost an hour. We suggested that since they have our card info on file, and we have reservations, that they let us in our room for now until the system comes back online. The clerk said "I ain't trying to get fired over this" and would not help. Lovely.

We eventually got a hold of the manager who asked us to wait because they were trying to call and "wake up" their IT guy. This was at 8:30pm and the whole operation was being run on these rinky-dink laptops. They finally got a hold of him, but he could apparently do nothing about it. Cool. Finally, after hearing this from the sleepy IT guy, the manager acquiesced and let us into a room, giving us a temporary key card.

Many of us had traveled hours from all over New England for a conference that weekend. We were exhausted. In my opinion, their first priority should have been accommodating their guests, and figuring out the issue on their own. Don't have us stand there and watch staff fail to fix the issue for an hour.

Sadly, nothing continued to work. The temporary key got me into my room once, and that was it. I left to grab ice and could not get back in. I had to ride the elevator up and down 11 flights each time because they kept trying to "recharge" the card but it never worked. Simply entering back into my room almost took an hour and they had to send the maintenance guy to do it.

The next day, they gave me free access to breakfast to make up for the issues (apparently breakfast usually costs extra). To enter the breakfast area, you have to scan the door with your room card. Can you guess what happened next? It did not work. Again. Same maintenance guy had to come in and let me in and I had to show them the proof of my comp breakfast. We were getting chummy at this point.

After the conference it was time to leave. Parking is also extra at this dump but you at least get a hotel rate. Before leaving I asked them to double-check my card because there always seems to be an issue and I would like to be able to physically leave. The gate will not open and let you out otherwise. The clerk checked and said it was all set and that he added free parking to the card to say sorry for all the mishaps. Great. Thanks. What a nice gesture but guess what THE CARD DID NOT WORK AGAIN.

Had to sit there while a line of angry cars piled up behind me and my pointless hotel card. Had no option but to hit the help button and wait for another maintenance worker to come and manually lift the gate in order for me to leave.

Never gonna stay at a Marriot again. They apparently have no interest in investing the time and resources required to have a functioning infrastructure that allows the most needs to be met -- namely the ability to check-in guests and allowing them to enter their room.

When these functions inevitably fail, you will likely take the reasonable step of asking staff for help finding a solution that satisfies these most basic needs. And they will let you know in no uncertain terms that you are simply not worth getting fired over.

I never write reviews, but this experience was so god-awful I was motivated to do so. Please, for your own sanity, stay somewhere else. You deserve a functioning hotel and to be treated with respect.