Plaza Shoe Store Inc — Attraction in Springfield

My family and I had an extremely disappointing and upsetting experience at Plaza Shoes. We came in with the intention of buying multiple pairs of shoes, excited to support a local business. Instead, we were met with horrible customer service that left us feeling unwelcome and disrespected. There were clear racial undertones in the way we were treated compared to other customers.

The situation became so uncomfortable that my family decided to leave the store while I stayed outside and called to speak to the manager. I explained what happened while standing right outside the store because none of us felt comfortable being inside any longer.

No family or customer should ever have to feel this way when trying to shop. This experience was not just disappointing — it was hurtful. I hope Plaza Shoes seriously reflects on how they treat all their customers, because based on how we were handled, we will not be returning.

P.S If any management cares you can check the tapes for Saturday April 26th 2025 around 3pm we walked around 3:15pm I then called while standing in front at exactly 3:19pm

Talk...

I needed a pair of hiking shoes for a hiking trip coming up, but also wanted to make sure that they could be multi-functional for on and off the trail so I can get the most value from a new pair of shoes. When I spoke with the salesperson over the phone and in-store, she was very friendly, knowledgeable, and understood what I was looking for. Although Plaza Shoe Store has pricier shoes than other places in town, the shoe brands they offer are high-quality and worth the money, and having someone guide you through a list of options is way better than dealing with the frustration of online shopping alone. Thanks to Plaza Shoe Store, I found a very cute and durable pair of Salomon trail running shoes in my favorite color, which I can't wait to wear to my upcoming hiking trip and wherever life...

👞 5-Star Review for Plaza Shoe Store 🥾

Plaza Shoe Store isn’t just a place to buy shoes; it’s where your feet go to feel like royalty. I walked in with my usual “I’ll settle for whatever fits” attitude, and they said, “Not today, buddy.” Found exactly what I needed faster than I find my car keys, and guess what? They’ve got a rewards program. That’s right—buy shoes, earn points, repeat. It’s like a loyalty program for feet.

The brands? Premium. The styles? Everything from “I have my life together” to “I’m here for beer and bad decisions.” They’ve got you covered whether you’re walking into a boardroom or a bar fight.

Plaza Shoe Store: where buying shoes feels less like a chore and more like a personal victory. Go ahead, treat your...