Urban Air Trampoline and Adventure Park — Attraction in Springfield

I hardly ever take the time to write any reviews. The only time I do is when someone is just genuinely great at what they do and make your experience better just by being so helpful and kind. I came in Saturday night with 3 of my kids. We had parked on the urban air side and walked thru to get something to eat before they started playing at urban air. When we walked past to go to the food court she smiled at my kids and I. Then when we came in I didn’t know if I should check in at the other side or not. Kay greeted all of us and helped us get taken care of quicker than anyone has when we have been here, on a few other occasions. She even complimented me on how my daughter and I looked so much alike. Which is one of the nicest and greatest compliments, especially when you have been feeling not so young and ran down. She made us all smile and laugh and kept my children happy and content while I was asking her questions which is a very hard thing to do. It made it so much easier on me that my kids were not going crazy waiting on me. Before my boys even ran off to go play they said mom, “she is really nice. Mom don’t you think she was really nice.” For my boys to say that is just inspiring. We almost did not get memberships here because a lot of the employees are not as helpful and nice. One of the times my son brought a couple of his friends here for his birthday and the employee that was doing dodgeball at the time made one the kids not even want to play any more. There were a few older teenage boys and a bunch of smaller children and they were throwing the balls as hard as they could at the little kids. It would be them against all the little ones for the most part. You could hear the sound every time they got hit. From what one of the kids said one of the teenagers started cussing at him and the little boy said a few choice words back which I don’t agree with and the little boy got told to leave. So I went over there to watch and sure enough these teenagers were picking on these little kids and employee could care less about what the teenage boys were doing because she kept talking and smiling with him. She would tell them to stop and then let it go. I even got hurt pretty bad in a gravity trampoline and everyone saw it and the employee never said anything to me or asked if I was okay. One of the kids that saw it though was like “are you okay. You almost died” pretty embarrassing too. There are other examples but I have written to much as it is. If more of the employees were like her we would definitely come a lot more and want to come more and...

I would give it 5 stars because my kids and their friends had a blast. They loved everything. Unfortunately, I have to give it 3 stars. Here’s why:

1. We arrived shortly after they opened. Considering the place was slow, there was one staff at each location...especially when harnesses were involved. At the climbing wall, the lady that was in charge of the area was not assisting the kids with their harness...kids had trouble hooking and unhooking from the line at each obstacle. Kids had to get her attention every time. She was either standing at the entrance, doing nothing or she was talking to someone else. In my opinion, there should be at least 2, if not 3, staff members in the climbing wall area. Place was understaffed until 2 pm.

2. I think it was unprofessional for the staff members to move items from a table just because they had to set the table for a birthday party. If I didn’t see the staff member who moved my items from the table, how would I have known it was moved? The staff member who was in charge of the party wouldn’t have known either. Putting up a sign prior to the party that says “Reserved” or “RSVP” would have been nice. At least the sign would notify others to move their belongings or not sit at that specific table.

If there are so many birthday parties going on during the weekend, maybe consider putting up more tables and chairs for those not attending the parties. Who uses the massage chairs? No one! Get rid of those and add additional chairs. I noticed on the second floor, there’s an area with 3 massage chairs...between trampoline and dodge ball areas. Add lounge chairs and tables. Provides more seating for those who aren’t there for birthday parties or events.

3. There’s a sign that says “no outside food or drink”. When it gets busy, how do you catch people who abuse the policy? The place started to get busy during lunch time and I’ve seen people who brought in McDonald’s, Dairy Queen, Chick-Fil-A, the cookie place, Kum & Go drinks, and their own tumblers.

4. I don’t think there’s a sign that says “no re-entry”. I was told by the cashier that there is no re-entry. During peak times, how do you keep track of people who abuse the policy? Wouldn’t it be a good idea to have a staff member at each entrance to prevent people from coming and going. Another benefit would be if toddlers wandered toward the entrance, staff members can prevent them from leaving. Just a thought.

Overall, fantastic place. Food was good too; however, they are...

It's ridiculous that this trampoline park doesn't allow flips anymore. I know they claim it's for the safety of their guests, but it's A TRAMPOLINE PARK!! That's why parents take their kids there! That's why everyone signs waivers, right? It's absolutely ridiculous. Congratulations Urban Air, you've now removed any and all patrons over the age of 7 who like having fun.

This place was cool and fun when it first opened in Springfield several years ago, but now it feels like a dilapidated old, worn out husk of it's former glory. Nothing is ever updated or fixed. It just gets more and more worn out until it's removed and never replaced. Of the 4 VR headsets, 2 currently kind of work, 1 doesn't work, but is still sometimes used to the frustration of the kids, and 1 is gone. There are still only a few games that date back to 2018.

The spinning bar thing that the kids liked to jump over is completely gone, sitting in the back corner like a sad, kicked dog.

The obstacle course/ball pit area has more flat squished balls than round ones. I swear they just dump more balls in rather than remove the squished ones. Who knows how many lost socks and hard balls of chewing gum are down there.

The battle station/balance beam station is still standing, though those cubes in the foam pit aren't.

The super bouncy trampoline in the back that was originally put in so that you could do super cool tricks on is usually closed. All the shelf things around the outside have been removed so that you cannot longer bounce and land on them. The signs leading to this place may as well say "NO FUN ALLOWED!"

I don't recommend this place unless you've got a kid younger than 8 who has no trampoline experience whatsoever and is afraid of their own shadow. They might get a...