Clothe Boutique — Local services in Springfield

I am absolutely appalled by the way that I was treated. A few weeks ago I went in and had two forever bracelets done, and I got a charm on one of them. I have never gotten anything like this before, so I made sure to ask the lady doing it that if they broke I could get it fixed. I was told that was absolutely no problem. The girl that originally did it was very sweet about the entire situation. I believe her name was Layton. They broke pretty soon after getting them, and when I went to go and get it fixed (which was absolutely no problem) like I was told that they would do, I was told that the bracelet with the charm was not something she wanted to fix. I spent extra money to get that charm on there and at the time it was absolutely no problem at all. The lady that refused to helped me is named Emily and treated me with the upmost disrespect. Emily encourages to not get any charms put on, but I am confused on why it is offered? From what it seemed to me the only reason she didn’t want to fix it was strictly because “charms are things that she just doesn’t want to do”. In my opinion this is absolutely unprofessional, and charms shouldn’t be offered if not given when requested - or refused to be fixed down the line. If you ask me, the nice girl Layton who helped me to begin with should be the ONLY type of person doing things like that. Completely set in a distaste for that store and will not...

I usually don’t leave reviews, but this one feels needed. I absolutely LOVE shopping at this store, but the customer service is SO disappointing. I had an appointment for a linx for over a week, and ended up never getting anything because they had someone else go at my time slot today when I went in, and then the machine didn’t end up working. The girls working were NOT kind in any way about the situation. I waited over 40 minutes for this appointment and ended up never wanting to come back to clothe. They ONLY apologized because I didn’t say anything as they handed over the refund receipt, and as I was actively leaving the store. I decided to not reschedule my appointment and voiced my frustration with basically no response. I asked if the appointments were strict and they said “they are supposed to be” but clearly aren’t. Nobody ever greets you when you come in either.. just overall bad customer service. 1/10 experience today.

Edit after response: the ladies that took my appointment slot unfortunately said they were “walk ins” that made no appointment so I KNOW i should have had my appointment. Appointments should be strict if you offer them. As I said, I would have remade my appointment if your employees would have handled the situation correctly and politely. But that did not happen. The discounted rate was 20% and the wait time for a new appointment was 2...

This boutique is truly something special. Not only is the clothing selection beautiful but every piece feels unique, on-trend, and high quality. Whether I’m looking for something casual, something dressy, or just something that feels a little different from what I see everywhere else, I always find something I love. More than anything, the level of customer service here is what really sets it apart. Every time I walk in, I’m greeted with genuine warmth and treated like more than just a customer, it feels like visiting friends who also happen to have amazing style advice. The staff goes above and beyond to make sure you feel comfortable and confident, whether that means helping you style an outfit, offering honest feedback, or just remembering your name and what you like from a previous visit. There’s no pressure, just kindness, knowledge, and a real passion for helping people feel good in what they wear. It’s rare to find a place that combines great fashion with such an uplifting atmosphere. So grateful to have this boutique in...