Sky Zone Trampoline Park — Attraction in Springfield

We held our son's 7th birthday party at Sky Zone. There were around 12-15 kids—mostly 2nd graders, plus siblings were invited. There were also around a half-dozen parents who stayed to watch (the other parents dropped off).

Overall, the kids had fun, and it went pretty smoothly (but not flawlessly, as explained below). Here's how it worked:

They place a cart with your kid's name on it in the lobby. As guests arrive, they put their shoes (and other belongings they don't need for jumping) on the cart. They also place birthday gifts in this big plastic bag attached to the cart. The cart and everything on it gets wheeled to your party room for later.

The guests go to a "Party Check-In" counter (separate from the check-in for general Sky Zone visitors). Your guests say which party they are with and provide their phone number, so the Sky Zone reps can confirm there's a waiver on file for the kid(s). (If they forgot to sign the waiver in advance, they will be told to go to the Waiver Counter—a separate counter—to fill out the waiver, before they can go to the Party Check-in counter.)

At the Party Check-In counter, your guests get colored wristbands, so the staff knows when they're supposed to be jumping until. If you ordered socks for your guests, this is where they will be given the socks.

You will have a dedicated Sky Zone rep who is your "party host." We had Kierra, and she was super-nice. The host leads the kids from the lobby into the jumping area.

Then the kids jump around. If you have a small group, they might try to keep them together, but for a group of our size, they were just allowed to roam around all the different areas—a dodgeball area, ball and foam pits, swings, balance beams, etc.

After the jumping is done, your group will be summoned to your party room. Pizza and drinks will be served, followed by cake (with the requisite candles and singing).

Guests depart from the party room. The cart will have been wheeled to the party room, so their shoes (plus whatever other belongings they didn't want to take to the jump area) will be right there for them.

Your party host and the Sky Zone team members handle all the clean-up. So when the party is over, you just leave too.

We did tip our party host (who said she'd be fine with cash or Zelle). We tipped around 15 percent of the total party cost, and she told us that was VERY generous. You could probably tip $40 to $60 (for a party of our size, around a dozen kids).

Some thoughts:

We did the Mega VIP package, a three-hour party. We picked a Sunday, 2 p.m. to 5 p.m., but said on the invitation that jumping would be from 2 p.m. to 4 p.m., and pizza and cake would be served at 4 p.m., with the party officially ending at 4:30 p.m. (even though we had the room until 5 p.m.).

For second graders, I think a party of 2.5-3 hours, with 2 hours of jump time, was oo long. If I were to do it over again, I'd do a two-hour party, with 1.5 hours of jumping and 30 minutes for pizza and cake.

We ordered the pizza through them, and it was totally fine pizza (not bad, not great), pretty normal-sized pies. We brought a cake from our favorite bakery (because the Mega VIP package lets you bring outside food).

Overall things went smoothly; the place is a party factory, and they have a set procedure. There were a few minor hiccups:

(a) Our guests were initially given the wrong color wristbands, so half an hour into jumping, Sky Zone employees were telling them they had to stop jumping. This was annoying. But Kierra got the right wristbands and tracked down our guests to give them new ones.

(b) They provide everything you need—decor, plates, utensils, napkins, etc. But there was a delay while they looked for the candles and another while they looked for a cake cutter. I would've thought it would all be there already.

Overall, it's a totally fine venue for a kid's birthday party. In the past, we've hosted birthday parties at home. But this year we wanted to outsource it and make our lives easier, and Sky Zone did the trick....

I rented a party doom. During the party,I admit that the kids began to smudge ice cream cake on one another, throw it and decorative stars at one another. I was extremely apologetic and offered to clean up the mess numerous times. I was accused of throwing GLITTER. I apologized and offered to cleanup the mess before the next scheduled party room rental. They lied about the start time, making it seem as if we did not have enough time to clean up the mess in order to charge me 250 dollars for little spots of ice cream cake on the floor which where all cleaned up in less than 10 minutes and gold stars that we also swept up in about 10 minutes. I had already spent over 450 dollars at the location. They told me the clean up fee was non negotiable. That was a lie. The Price eventually lowered to 50 dollars. Keep in mind, we swept the floors and cleaned up the entire mess ourselves. They even went so far as to make up a lie about the ice cream cake hitting one of the jumpers down below after they exhausted all other reasons as to why they HAD to charge me an extra 250 dollars for minimal clean up, because we left the place spotless. I asked them to let me apologize to the person and they couldn’t produce the person/s because they didn’t exist. They would have lead with that complaint if that were the case. The made up incident involving other patrons was shameful and an attempt to squeeze 250 out of a paying customer SIMPLY because I annoyed one staffer in particular very badly. It took more time to negotiate the clean up fee than for my guest and I to clean up. Kids get out of hand at times. I admitted tHat. But I was treated like an animal because my kids and their guest got a FEW pieces of ice cream cake and decorative stars on the floor. I took pics of the room before I left. It was spotless. They had to mop a small area of ice cream residue MAYBE. The female was Caucasian or Hispanic with brown hair with blond highlights. She looked like she wanted to attack us! Like we had just started a fire and endangered the lives of your other patrons. Again it was ice cream cake! She kept saying you HAVE TO pay 250 dollars and that we couldn’t clean up the small mess we made before the next party. My reservation was 2pm to 3pm. The next party was scheduled at 4pm! We waiting to see if they were lying. Smh. Shameful. Again, I acknowledge my wrong doing. I don’t believe it was worth an additional 250 dollars and pure DISTAIN that was written all over her face. I’m sure she called us the “N” word when we left. Life happens. Mistakes happen. Apologies and solutions are made. I don’t think our actions warranted such a...

I never complain about things.i have had many birthday parties at places and this was the absolute worst . I had 18 boys for 1&1/2 hours of jump time. The first half hour was free time with about three hundred other kids. They gave me one host who never stayed with my party. It was a drop off party so thankfully I had some family members help out watching the kids who went in 5 different directions. That was until my nephew broke his arm. This is not the fault of sky zone just a freak accident. But now I was down four family members to help me watch 18 , 9 year olds. Then they finally had a half hour on a court to themselves which was much better in terms of help from the skyzone staff. Then another 1/2 hour of free time , again with another 300 other guests. The host I was given lead most of the kids to one area but I never saw him again until it was time to round the boys up for pizza. Now I am not sure if the policy of skyzone is to only have one host, and I work in retail so I know it may not be the fault of the host but I find this unacceptable for a party place. I have been to pump it up, bounce you, rebounders, very similar places but they had many hosts who were great with the kids and took the entire party from one section to another. My complaint is not really about skyzone because thankfully my son and the boys had a fantastic time , but my complaint is that skyzone should have more of an organized party zone area. Not give free range to kids from the party with other kids for open play. There are kids from small to teenagers. My kids are too rough for the little ones and unless you have eyes on them all the time , the little kids can get hurt. I will not recommend a party at skyzone to anyone. The skyzone place is fun and great if you can have eyes on your kid at all times. Otherwise this was the worst party I have ever had. And my boys are 10&9. So bottom line if you want to make sure your drop off party is good, this is not the place unless you have a...