Homegrown Hair Co. — Attraction in St. Louis

I had a disastrous experience. Nobody should have hair as ugly as mine. I almost cried during the haircut and spent the whole afternoon crying over the ugly hair that I got.

I have mid-short hair and asked for a shorter, clean cut. Instead, I ended up with my hair looking like an enormous, unfit baby hat on my head, way shorter than I expected, and way uglier than any decent female short hair should be.

I want to offer my genuine experience on 1. the communication, 2. the skill, 3. the overall satisfaction.

On the communication: My request for a hair wash was ignored multiple times. I communicated my concern at least two times about how I think it is necessary to wash the hair before we trim it. I told her that I don't come with perfect hair. But no, I didn't get the hair wash, and I left with my hair unwashed. I did get a reduced fare for not washing my hair, but honestly, I didn't come here to save money.

The hairdresser got defensive during our communication about how I wanted the haircut to be. I almost cried when my hair was half done. I told her it was already too short, leaving very little room for further trimming. And it was thick—I have very thick hair, and layers need to be done for a satisfying result. But my hairdresser immediately got offended, saying, 'I DON'T FEEL COMFORTABLE BEING TOLD HOW TO DO MY JOB.' and 'I DON'T KNOW IF I'M COMFORTABLE TO CONTINUE'. I apologized and told her I might have overreacted seeing my hair so ugly. Looking back, I really think I should have reacted more and at least saved my hair from getting shorter.

The hairdresser put her own pride over the consumer's needs and failed in communicating effectively.

On the skill: I am not a professional in hairdressing. I cannot comment on the specifics of what I think went wrong. I understand people use different techniques. Just to comment on the process and result: My hair was cut while it was messy from sleep. No wash/layer/structuring before cutting.

The hair was not clean-cut at the bottom. And with no proper layering or structure, it was asymmetrical in volume—too much hair in the front and not enough in the back. And the shape in the back was strangely ugly.

The outcome was utterly disastrous. The hairdresser failed in delivering a reasonable result.

The overall satisfaction: 2 stars for the chill vibe in the shop and the hairdresser's effort in 'making things right'. I have to give her credit for that, though it was too late and my hair was doomed. I was told I could go back if not satisfied. I don't think I will. I have to wear a hat for the following 2 months for the hair to grow out. A disastrous...

I moved to St Louis in spring 2024 and began my search for a new color specialist. Had a couple of nightmare experiences prior to coming to Homegrown, including one highlight session abruptly ended by a chemical burn (on my scalp).

After all that, I’m so thrilled to have found Sarah at Homegrown! Good blonde highlights take a lot of skill, and she absolutely nailed it. My hair finally looks the way I want it to! Sarah really listened to what I wanted, even asking me to share a photo from my last stylist to ensure she understood my vision.

I also really appreciated that she picked up on my "not feeling super social" vibes—I was able to read a book comfortably while she engaged with other stylists and customers.

It was a wonderful experience, and I’ll definitely be back! Thank you Sarah and...

I recently had the pleasure of getting sew-in extensions installed by Caitlyn, and I couldn't be more thrilled with the results! From start to finish, the service was exceptional. The quality of the install is flawless; the extensions are securely in place and feel incredibly natural. The way Caitlyn blended the extensions with my natural hair is seamless, making it impossible to tell where my hair ends and the extensions begin.In addition to the outstanding craftsmanship, the pricing was very competitive, offering excellent value for such high-quality work. Throughout the entire process, Caitlyn was professional, attentive, and truly dedicated to ensuring I was completely satisfied. I highly recommend Caitlyn and Homegrown Hair Co to anyone looking for top-notch extensions and...