The Home Depot — Local services in St. Louis

This has been a horrible experience. I decided to order everything for my kitchen and bath remodel from Home Depot. That was my first mistake. The cabinet order was botched - they delivered with 8 cabinets missing. They also did not communicate at all that the order would be a week later than they originally told me.

I also tried to order a sink/pedestal combo online because it was not carried in the store. They delivered it broken 3 times. Twice it was delivered to my property and once to the store and it was broken every single time.

This is a rental property. The entire remodel is done and I still do not have a sink/pedestal so I can't rent out the unit. After a heated discussion with Kayla in corporate (employee id 51020)who refused to give any sort of compensation or even a gift card for the tremendous hassle I finally said to cancel it and we would get the sink/pedestal elsewhere.

For this specific store: hopefully you do not have an issue as wait time to speak with a manager averaged about 30-40 minutes standing in the store. They are also incompetent and dismissive. I asked one associate (a younger guy) where the cabinet handles/knobs were. He looked at me like I was crazy and said "we don't carry those." After wandering around the store I finally found them because of course they carry them. What a rude and dismissive answer. The cabinet guy Chris was no help at all when our order was delayed and cabinets were missing. His solution was to have us call the cabinet manufacturer and/or trucking company that was supposed to make the delivery. I told him specifically that I wanted delivery to the unit since this is a second-floor apartment and of course they just dropped off pallets in front of the house. I had to hire movers to get them into the apartment.

What a bad experience. I would definitely recommend NOT using this store or Home Depot. I don't know what a better alternative is but their customer service was terrible. Very disappointed at the way I...

I came to this Home Depot store on Sunday morning around 9:30 so I wasn’t expecting it to be very busy. There were at least 4 employees in the customer service area, but for some reason only 1 person was checking people out. The line of customers waiting to check out was 8+ people long with multiple customers wanting to purchase bulk materials. I understand getting rid of the self check out, but this means that there needs to be enough workers to make sure customers aren’t waiting 20+ minutes in line to check out. I actually asked one employee walking by to see if there was a way for him or another employee to help with the check out and he said he was not able to do that and that the store manager (who was the 1 person checking people out) was the person to talk to. Without trying to interrupt the store manager who was checking a customer out, I asked if she could call for back up in the check out area. She responded rather shortly by saying that she had called for someone, but no one had come up yet. Maybe an employee would have come to help eventually, but I wasn’t going to wait around to find out, so I left without purchasing what I came for. I would like to note that the original employee who I asked for assistance was just meandering around the check out area and from my point of view did not have a particular task that he was trying to accomplish. I can’t remember a time I have come to this Home Depot location and the customer service exceeded or even met my...

I will change my rating if this situation is rectified. I came in to pick up a rug I ordered online. They were nice but said they couldn't get to it because shipping was unloading the truck and too many things were blocking it. I kinda understand how that can happen. The lady at the customer service desk kindly called the manager for me so I could see if they could waive the delivery charge (I live 8 blocks away) and deliver the next day. they agreed and I took the day off work.

And I waited... and waited....and waited. No one came. the rug never showed. They were going to call and they never did.

I called this morning and it took 15 minutes before the first person answered and then I got transferred. Another 5 minutes and a real person and got transferred. I got transferred four times (I didn't even know what department was helping because they never said). I explained the situation for the fourth time and begged him not to transfer me. He took my name and number and said he'd call back with in 5 minutes and hopefully put it on the next truck. It's been over an hour and no call, no word.

I can't keep taking days off work and the low to no communication is not helping. This is why people order on amazon. All future home repair needs will be handled at LOWES unless this gets rectified.

EDIT: went form 1 to three stars because after a few more phone calls and not getting called back and waiting a long time I called for a manager and she immediately...