Slyman Bros Appliances — Attraction in St. Louis

I bought a brand new washer and dryer totaling around $1200. Part of the delivery process was installation, but the dryer was delivered non-functioning. Rather than taking it back, the installer told me to get in touch with my sales rep, whom I emailed right away, while the installer was still present in my home. After two days of not hearing back from him, he said he would forward my email to their Customer Service rep. After not hearing from them, I asked him for their contact information so I could contact them directly. The customer service rep coordinated with another local company to send a tech out to look at the dryer. The tech said it was the motor and they'd have to order a new one. The tech said their company would reach out to me when they had the part to schedule an appointment. After a week I hadn't heard from them and tried to call for an update, but kept sitting on hold until it went to voicemail. Eventually I got ahold of someone and they said they didn't have my number to call me (which Slyman should have provided since they coordinated the tech). At this point I felt that Slyman was trying to wait me out so 30 days would pass and they wouldn't have to accept a return on the machine. I sent a strongly worded email to the Slyman rep saying that we needed to get their manager involved, and I gave Slyman a date I needed the issue resolved by, and if it wasn't, they needed to come get the machine and issue a refund (this request was ignored, and they said "their manager is aware of the situation"). A different tech came out to install the part, and after an hour of working on the machine, said it was still broken. I told him I was done with the situation, and he needed to request a new machine. When I didn't hear from the tech company, I called them again, and they said that the tech said I was reaching out to GE for next steps, which was not what was discussed. I emailed Slyman again and expressed my anger and frustration, how they were breaking their own return policy by not resolving the issue in a timely manner, and were very close to me submitting an FTC violation for not resolving the issue in a reasonable amount of time. A GE rep reached out to me and said that the machine needed a different part and they were having the part shipped directly to my house, and to let them and Slyman know when it had arrived so they could schedule the next tech visit. When it arrived, I reached out to GE and Slyman, and was told the company sending the technician would reach out to me within 3 business days to schedule. When on the third day they hadn't reached out to me, I reached out to Slyman again and asked them to let the company know that I still hadn't heard anything. The following week I was out of town, and still did not hear from the company. I called them again directly, and they had no record that they were supposed to contact me. They had a work order number, but no name or phone number affiliated with it, only an address (which is how they tied it to me). I again scheduled another tech visit to have the part that was sent to my house installed. I again emailed Slyman and let them know I had scheduled another tech appointment, and that if the problem wasn't fixed in that appointment, they needed to pick up the machine and issue a refund (this was again ignored). Luckily the third tech was able to fix the machine, but the problem wasn't the machine itself, it was that the person who had installed it crossed two wires that caused all of the chaos (the tech said this was an easy mistake, but should have been identified by the other techs). For now I have a working dryer, but it took way too many phone calls, emails, days working from home to be present for a tech, scheduling my day around tech visits, trips to the laundromat, and the stress of not being able to do as much laundry as was accumulating. This was a horrible experience. The dryer was delivered inoperable on September 10, and this was not resolved...

Working with Slyman Brothers was the single best experience I have had as a customer of any company, large or small, EVER. I would give them 6 stars if I could! There is a reason they have been around for so long- they clearly know how to run a business. They have an amazing selection of appliances, great prices, and the BEST customer service.

When I walked into their showroom on Hampton, I was greeted by multiple employees who were all very friendly, and Bobby Slyman himself (the grandson of the founder of the company, I believe) was the one who ultimately helped me with my appliance choices. He was incredibly knowledgeable and helped me quickly narrow down my options, and he was also super patient with all of my questions. We remodeled our kitchen and laundry room so we had to pick out several appliances, and with each one I got a great appliance at a great price. Bobby gave me his email address as well, and was super responsive with a few follow-up questions that I had. I ended up having to reschedule the delivery of the appliances a few times, and they did so with no trouble. They also installed the washer and dryer at a later date after the initial delivery, at no additional charge.

They especially came through when it came to our refrigerator. We purchased a built-in fridge, which are more complicated to install. We were on a very tight timeline getting our kitchen renovations done before we moved in, and the fridge was the last piece. I contacted Bobby, and even though it was his day off, he helped coordinate with his staff to get us on the schedule. They were able to squeeze us in on Tuesday morning after Labor Day weekend, and two employees made a special trip to do the installation (usually they oversee the warehouse). Not only did they make a special trip, but they were incredibly friendly and good-natured, and also clearly knew what they were doing. I could not believe the way they went out of their way for us, and I am incredibly grateful! There is zero chance that a big chain like Lowes or Home Depot would have done that.

To sum up, Slyman Brothers is simply the best! They go above and beyond for their customers in a way that businesses rarely do these days. Every single employee I've interacted with has been personable, friendly, professional, and knowledgeable. While I hope I don't need another new appliance anytime soon, I certainly know where to go if I do, and it would honestly be my pleasure to give them more business. I recommend them to...

I am writing this review on the Speed Queen Washer that was sold to me a few years ago. I was upsold by Matt Gore who encouraged me to buy the speed queen over the Maytag washer which advertised a 10 year warranty. He said “it’ll last forever” “people have owned it for 20 years without ever having a problem” “the customer service on these are great!” “ we will take care of you if there’s ever a problem”. I was fooled into thinking that Slyman Brothers stood behind their guarantee. Within a few months of purchasing the washer, I was using the warranty for a tub replacement, then then the large seated washer on the tub broke a year later. Over the course of 5 years of ownership I had 3 repairs (tub, washer/seat, circuit board, water intake valve). Now I’m at 7 years of ownership and the washer has BROKEN DOWN AGAIN. Needless to say I am disappointed, no one can put a price on the frustration of having to call Slyman, STL appliance repair or Speed queen and then having to take off work to make sure we can get the machine fixed. This time I discovered the warranty had expired and I was being charged ~$400 for the repair. St. Louis Appliance repair serviced the machine (and regularly makes repairs for Slyman)—they stated this is a typical repair for speed queen and usually is covered… (unless you are unlucky like me and purchased a model with selective warranty on cheap plastic water intake). Speed queen was not willing to help, Slyman brothers gave me the run around having me talk to multiple people and ultimately wouldn’t help. The salesperson at the Hampton location was polite and professional, but they referred me to their manager// customer service person who made zero offers to help with contacting speed queen, zero offers to help with the repair after guaranteeing that Speed Queen was the best washer I would ever own. They had the gall to give the overused tag line “I’ve known people that have owned Speed Queen for 20 years without it breaking down” which I now know is untrue. So if you’ve made it this far, please do not buy a Speed Queen Washer, and do not take anything the people at Slyman brothers say at their word. Don’t fall for the “I know people who’ve had theirs for 20 years without a repair” tag line. They are going to upcharge you on an appliance and they will not guarantee anything their sales people say.

-Disappointed dad of 3 young kids who regularly...