V Vegaz — Attraction in St. Louis

In case they delete my review on Yelp, I am sharing here too to let people know about my bad experience with V Vegaz Hair Salon on Delmar.

“Unfortunately, I decided to end my business with this place today, due to the quality of their customer care.

I moved to St.Louis area few years ago. I read some good reviews about this place on internet and gave them a shot, started coming here for my hair needs. Even I didn't mind driving half an hour one way to just to get here. They didn't do a marvelous job with my hair comparing to their pricing. But I enjoyed their customer care, because I can tell how my stylist loves her job.

Then my hairstylist changed in September 2022. He is a new start still practicing with hair. But I can tell he loves his job too, enjoying what he does.

I am a person who seeks transparency and trust first. And spending money comes after that. I simply would like to know what I am paying and what is it for.

So, we talked about their pricing with him at the beginning because I have long hair, needs to be colored every month, need full hair cut, bang trim and full color every few months. It is high maintenance, it costs a lot. When we first started, he colored my hair, trim my bangs for couple of minutes (because I don't need much), styled and charged me for $85 and told me all included! He does good job but still needs some more practicing. So even if the pricing was little off, gave him a chance and also I always added tip around 10-15%. I kept coming for 5 months.

A month ago, he cut my bangs little too short but he gave me hair curling service. During payment they added approximately $25 extra and the cashier lady told me "We saw your stylist did hair curling".

Someone is watching what services I am receiving? I felt uncomfortable. And I told them that I didn't asked for hair curling, assumed he cut my bangs too short and since I wasn't happy with the result, offered me a free hair service. He didn't even mention the cost of that expensive hair service, and even someone added to my check without my permission.. They took the service out of my check. I thought it was a mistake, and it is ok, they fixed it.

1 month after, today, my appointment was for full hair color again. He styled my hair, trimmed my bangs for 2 minutes. Cashier/another stylist again, different person this time, told me they saw me receiving bang trimming. They are watching me, like I am trying to steal hair services. :) Felt uncomfortable again and added $10 for that. I asked them, all the services included within the price for 5 months and now they are extra? The answer was very unprofessional "It was a mistake we charged you that price, it shouldn't have been included" It was a mistake, for 5 months? Even if I tip him good? But the tip wasn't good enough for him, I guess..

There is tip options on the card reader, I was just doing just right.

After all, told them to cancel all my future appointments. Her answer was "Perfect!"

"Perfect" for your customer's dissatisfaction?

Very sad. I understand all the prices everywhere going up due to inflation. But I was their customer coming once sometimes twice a month despite their pricing. This doesn't feel good to be treated like this. Apparently they don't want my business. I will take it...

Service wise it was amazing. Offered water, made sure you were well and always conversed with you. Though for the price I payed for my hair, I personally didn’t think it was worth the money. I’m not going to put the hair stylist on blast but I personally don’t think she had enough experience with my thick hair. I asked for a simple dye and hair cut. With that being said the process took well over my time that I expected and since this isn’t my first time getting a hair dye and hair cut. I knew the process it would apparently take. The salon was already closing and she didn’t dry my hair all the way. I was polite and when she asked if she can push for another session to blow dry my hair I was confused but declined the offer. Knowing my hair was a lot more to handle. Though we had a consultation before and she told me that she could do those tasks the same day. Then it comes to the aftermath of the hair appointment. My hair smelled like it got burnt and with my haircut I asked a trim with the bangs. I didn’t notice it the day of the appointment because it was somewhat styled. But it made my hair look weird and my hair started to fall out. No I didn’t call back or made a complaint. I just wanted to write this review to let you all know to be careful who you’re consulting with and make sure if they can truly handle your hair type. Happened to me in...

I got a haircut from Ashly last month and absolutely loved it, so today I went back for a balayage and she did a phenomenal job. I’ve never gone lighter before (I’m naturally a medium brunette with warm undertones) so I gave her a vague idea of what I wanted but ultimately trusted her to use her discretion and do what she thought would look best. I think she hit it out of the park! The placement and intensity of the highlights are perfect, plus she toned my hair to a very flattering sandy blonde. Oh and she styled it super cute, too! I’m obsessed. Could not recommend her more ☺️ Also, I should add that, as a person who is really sensitive to smells (especially harsh chemical/perfume scents) I’ve found the products they use at V Vegaz to be more pleasant than any other salon I’ve been to. Even the dye/toner didn’t bother me! They’re awesome. You should get your...