Eclipse Restaurant — Restaurant in St. Louis

She chased after us! Our meal was genuinely very bad, but the service was even worse. My partner and I both work service jobs and it is tip based. We understand hard days, a bad shift, complicated situation. But this was absolutely the worse we've had.

We spent about three weeks getting ready for this trip, we thought the restaurant would be really cool. We knew what we wanted when we got there. We called about three times, never got through in about two weeks, went on to the app, used it going forward.

The place would be cooler if them went into more of a space theme with it all over and not just like a display case but other than that, vibe was good.

We get there, server comes to the table. We order drinks, app and meal at one time. We put in we were celebrating our engagement on the reservation. I see the host write it for her and leave the note on the table. She says absolutely nothing about it. Our drinks come, missing ice. She doesn't bring them. We get our bar menu drinks from the bar tender, she's no where around. (Those Drinks are fine.) Bread comes to the table, not our server. Hard, cold and stale. The butter was frozen. We thought, okay, no problem. We will just ask for more. She doesn't come back.

Refills, not by her but the host. We say thank you, he says nothing. We go to ask for our server, he just walks off. We think maybe he didn't hear us. It happened again. We think okay, maybe there's a parry here we don't see. Maybe there's a problem and we can just ride it out.

Our app comes, calamari. It taste bad. Like, it taste like fried bread but like in burned grease. We get sweet and sour sauce, not marinara. It was okay. We used lemon to make it good enough.

We didn't see her again until our dinner is brought to the table.

We order steak, it's cooked wrong and manily fat. I had mashed potatoes, they were cold and tasted like plaudough and garlic.

The steak in the salad was all.fatty. missing pieces in the salad. No dressing.

She says nothing and walks away. Our patience is waring at this point.

Host comes, refill us but over fills the glass and we go Oh! Woe! But he says NOTHING and LEAVES we pat it with the pur napkins, we are looking for help. The table next to us gives us their napkins. We get up go to the bar and asl for our waitress l. The bar tender says okay. Nodes and turns around, we sit down and watch the clock. 23 minutes go by before we see our server. We give her the card. And see her go to a table that just sat down. For 18 minutes!

We pay, we leave. But we don't tip. We leave the restaurant and go up the rainbow stairs and our server RUNS UP THE STEPS AFTER US! she says "can I ask you something? Was there something wrong with your service?" We look at each other shocked because we wouldnever! we are calm and say we'll yeah. We explain X Y Z on the issue. And she nodded and says "okay. Are you staying here at thehotel. Not thinking we answer honesrly and say yes she just turns away.

We were shocked. How was this even allowed?...

This review needs to be a negative zero!!!! I don’t hardly ever write reviews but I feel I need to warn others!!!! The hotel and eclipse restaurant was the worst ever on March 1st!!!! Worst service and rude servers!!!! Plenty other wonderful places in the loop on Delmar to stay and eat!!! !! Our waitress was horrific and others who were helping her were horrible!!!! Don’t waste your money here! Don’t put your family in a bad situation here!!!! I assure you, we were not the only ones and I felt so sorry for others! They even tried to charged us double!!!! Thankfully, we caught it!!!! I heard other tables complaining too, in the bar area! It was sad! Other people didn’t know what to say to such rude waitresses in the eclipse restaurant/ bar on March 1st! They were not even busy! I just felt sorry for so many customers and hotel patrons!!!!! Thought well, maybe just a bad time for the restaurant/bar at dinner time. So gave them another chance. Big mistake!!!! We went again later that night and it was even worse!!!! The waitresses would walk off from customers and laugh when they would ask for their proper food items they were paying for! We love to pay good service and food! Even if it’s just great service, we actually tip above and beyond! It doesn’t take much to be nice! But you will not get that here! Visiting from Memphis! So please…. Pay attention to your bill in the restaurant/ bar!!!!!They tried to charge us double!!!!! Warning all!!!!! They were rude too all, we saw several walk out , it was that bad on March 1st day & night!!!!!! Plenty other nice places too stay, eat and have excellent service!!!! Loved the loop but not this place! Everywhere else on the loop, we had awesome service with great people and food!!!! Again…… Warming! It was that bad!!!! We decided we were not staying there right then and went somewhere else to eat! Had much better service at other places and found a better place to stay the night!!! Beware!!!!! Waitresses should be ashamed for being so rude too so many!!!! Waitresses should tell you they are out of that before substitute’s on expensive food items!!!!! So many walked out after paying and said they were never coming back!...

I don’t think I have ever given an internet review. Simply put, my boyfriend and I were just confused by this restaurant. Came in on Friday at about 7:55pm. The restaurant was pretty empty. We were met by a very enthusiastic host. We hadn’t even been sitting for more than 3 minutes when our very energetic/sweet server came over and asked us what we wanted. It was like Rapid-Fire order time. We asked for time to review the menu. After some drink + food suggestions that seemed a bit pushy, I agreed to get the suggested drink and then asked (for a second time) for a minute to review the menu. After some time, we ordered, everything was great until we realized it had been 40 mins since we ordered food (drinks were quick to be fair). Not a huge deal. Once our food came we had about 10 actual minutes of eating time. Boyfriend asked for ranch for his pile of fries - about half of those 10 mins just to get that. We finally get ranch, server asks if we’re ready for our check. Huh? Bf gets up to use bathroom a couple mins before host comes up and grabs his plate FULL of fries, and takes it before I realize that my bf didn’t even get a chance to eat his fries. A few mins later boyfriend is back and sees his plate is missing, he calls over our server to let her know and she says “oh yeah he must’ve taken it back, I’m sorry, he’s slow.” Then proceeded to stare down my bf until he asked if he could get back the fries he was paying for. She didn’t offer - he had to ask. So anyway, we get our fries and our check, boyfriend is signing the check as our server is standing over our table watching him fill out the entire thing. It was very odd behavior. Very poorly mannered service. Food was great at least. I have zero desire to go back unfortunately.

Management is probably very poor based on the number of other poor reviews I read. Truly, good luck to this restaurant and its management! It has so much potential but definitely needs to...