SUPERLATIVE CUSTOMER SERVICE!! I have worked with Aaron twice now at Office Depot. He helped me buy a select the best printer for my situation, no office, just a nicely decorated bedroom to put the printer in. Beyond personable, Aaron was exceptionally patient and knowledgable, clearly going through the differences among all the options. Finally, we decided on the good looking HP Envy in decorator's white. He programmed the HP set up info into my Mac Air, gave me a USB cable to use, and even remembered to remind me to buy extra ink for when the small cartridge included ran out. Then, later, it dawned on me that the unit did not have any controls on the outside to operate it manually, precluding my making photocopies easily. So I took the unit back into the store to ask Aaron if they would take the unit back, despite the fact that I was a day over the return deadline. He said, "No Problem" and whisked the printer through a full return and refund. I will go to Office Depot for all my stationery and office needs...
Read moreWent in to buy a simple display port cable for my computer monitor (pretty common stuff among new computers). The first staff member pointed me to an aisle that didn’t have a single cable of any kind so I eventually found a nearby aisle with HDMI and ethernet cables expecting to find my DP cable there. After searching for a few minutes I went back up and couldn’t find the first person I spoke with. I asked another employee if they had display port cables. He said, “What kind? Like HDMI? VGA?” To which I relied, “Display Port, it’s its own thing.” He walked me back to the same aisle that had the HDMI cables and randomly grabbed various cables asking, “Is this it?” “No, that’s a VGA cable.” “Is this it?” “No, that’s a Display Port to HDMI adapter (says it on the box). The employee then went and asked another employee if they had the cable and he didn’t know. Finally, the employee searched his computer and said, “We only have that...
Read moreAre you tired of hearing "Please Wait" or having to repeat your name, address and serial number many times to different people before a Tech agrees to help you but only after a wait time of 2-8 hours. Forget that kind of Tech support. Office Depot has the Tech support everyone needs. Walk in and be greeted with a smile. Talk to, Aaron, one of the "best" Tech support persons, I've ever come across. He installed Windows ten on my laptop with the patience of a saint, answered all my questions making sure I understood what he was explaining then introduced me to Office Depots Tech Support Service. So now for just $129.00 I had Windows 10 installed, my laptop was up to speed, had a complete backup performed along with a full support service for a year. PRETTY DAM GOOD, Please go to Office Depot, service is better, great deals and the TECH SUPPORT PEOPLE ARE THE MOST EFFICIENT, FAST AND RESPONSIBLE PEOPLE EVER. You won't be...
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