ICHIMARU Thai Sushi Ramen Restaurant — Restaurant in Stuart

Let me preface this review by saying that Ichimaru’s food is excellent. We have been takeout customers for years and the food has been of great quality and consistency over the years. Every once in a while a minor detail in a takeout order would get missed, but that is to be expected with regular ordering and really isn’t a big deal. Food = A++

My wife and I decided to try dining in with Ichimaru this evening for the first time. We entered the building at 8:25 PM when they closed at 9:00. Immediately, we were asked if we were picking up food, to which I responded that we’d like to dine in. The hostest said, “well, do you know what you want? Our kitchen closes at 8:45.” We both said that we’d be quick to decide and it would not be an issue. Immediately the same girl came to our table to take our drink order and right off the bat she expected us to have our food order ready to go. We asked what a particular sushi roll was made from to which we were met with an “I don’t know,” whereas a more appropriate response would’ve been, “give me just a moment while I go ask the kitchen for you,” or something along those lines. We decided on another sushi roll because of the obvious impatience from this employee. She brought us water and then our waitress came over for the first time (different person than the impatient first person) and greeted us like it was the first time anyone had been over to talk to us at the table.

Shortly after, we placed our dinner order and then received the sushi roll. During this interim period, the same hostess girl and another employee were conversating in Spanish completely oblivious to the fact that I am fluent in this beautiful Latin tongue and I overheard conversations along the lines of, “ugh, would they just PLEASE hurry up and finish eating already?!” Immediately, this resonated negatively with myself and my wife and I was quite honestly flabbergasted at the ignorance from the employees to 1) be yelling at each other from across the restaurant while many customers were still enjoying their meals and 2) the obliviousness to the fact that anyone in the restaurant could’ve unexpectedly been able to understand Spanish (like myself) and be offended at the comments that were being shared back and forth.

Anyway, we received our dinner and it was delicious as per usual. No complaints whatsoever with the food. I had the massaman curry and my wife had the pad Thai, both highly recommended. The waitress was unattentive and I even had to ask someone else to refresh our waters because she was nowhere to be found. We finished eating and were ready for dessert, I noted the time at approximately 8:55 PM. When our waitress came back over with the check in hand, I mentioned that we were looking forward to having dessert. “I’m sorry, the kitchen’s closed,” we were met with. A more appropriate answer that would’ve achieved the same result for the kitchen but been much less offensive to a guest would’ve been to go and ask the kitchen if there was any way they could squeeze our dessert order in, even though we asked before the restaurant was even closed. Or, the waitress could’ve come to the table and asked if we wanted to place a dessert order because the kitchen would be closing soon, but unfortunately she was M.I.A. during our meal.

We proceeded to box up our leftovers and pay the bill, appetites satisfied but completely blown away by the sheer disrespect towards customers throughout the entire experience. From the moment we walked in the door, it felt like we were not welcomed in the establishment even though we arrived 35 minutes before their posted closing time. Myself and my family will continue to enjoy Ichimaru’s delicious food offerings in TAKEOUT format ONLY for years to come and wish them all the best, but will most certainly not be back for a dine in experience anytime soon. Quite frankly I’m still laughing about the Spanish comments made by the employees.

Anyway, enjoy your meal, but I definitely recommend sticking to takeout...

Yum! Ichimaru 2434 SE Federal Hwy, Stuart Complaint Inspection on Jan. 30 Follow-Up Inspection Required: Violations require further review, but are not an immediate threat to the public. 11 total violations, with 9 high-priority violations High Priority - Cooked/heated time/temperature control for safety food not cooled from 135 degrees Fahrenheit to 41 degrees Fahrenheit within 6 hours. Observed the following items inside one door tall reach in cooler on cook line pork ramen sauce at 1:22pm (52F cooling) overnight, curry sauce at 1:22pm( 48F cooling) overnight Per operator products cooling since yesterday. Products did not cool to 41F within 6 hours. See stop sale High Priority - Employee handled soiled equipment or utensils and then handled clean equipment without washing hands. Employee washed hands Corrected On-Site High Priority - Raw animal food stored over or with ready-to-eat food in a freezer - not all products commercially packaged. Multiple items inside walk-in freezer Raw fish over wontons Raw beef over krab Advised operator to stored properly High Priority - Raw animal food stored over/not properly separated from ready-to-eat food. Raw lobster over cooked crab inside reach in freezer Raw chicken over sauces reach in cooler Raw shrimp over cut onions on reach in cooler Operator stored properly Corrected On-Site Repeat Violation Admin Complaint High Priority - Stop Sale issued on time/temperature control for safety food due to temperature abuse. Cooked/heated time/temperature control for safety food not cooled from 135 degrees Fahrenheit to 41 degrees Fahrenheit within 6 hours. Observed the following items inside one door tall reach in cooler on cook line pork ramen sauce at 1:22pm (52F cooling) overnight, curry sauce at 1:22pm( 48F cooling) overnight Per operator products cooling since yesterday. Products did not cool to 41F within 6 hours. See stop sale High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Observed overstocked cooler with tofu 50F cold Holding Per operator product not prepared or portioned today Per operator product stored for approximately 30 minutes Operator removed Corrective Action Taken High Priority - Time/temperature control for safety food identified in the written procedure as a food held using time as a public health control has no time marking and the time removed from temperature control cannot be determined. For multiple items , sushi rice, cooked rice, rehydrated noodles, garlic and oil Per operator product stored for approximately 1 hour Operator timed marked for the remaining time of 3 hours. Corrected On-Site High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. Observed seating on top of stove top with no flame Chicken soup 132F hot Holding, vegetables soup 132 F hot Holding Per operator products stored for approximately 30 minutes. Operator turned on flame to reheat products to 165F + Corrective Action Taken High Priority - Toxic substance/chemical improperly stored. Bottles of sanitizer stored above containers with rice on dry storage Operator stored properly...

DISCRIMINATORY. DISMISSIVE. RUDE. I placed a pickup order at this restaurant. The restaurant had Halloween decor that was a bit too much for me. I called to address my concern. I communicated understanding of having to cancel my order if my food was unable to brought out to my car. The server who answered the phone communicated ability to bring my order to my car. a few seconds after the server ended the call with me, the manager called me in an aggressive tone. He started his communication with me as follows: "you want to cancel your order". I made attempts to explain my understanding that the server made arrangements to bring my order to my car, but the manager consistently interrupted me with vulgarity. He even went as far as to belittle me for not being able to stand the restaurant's Halloween decor. The communication quickly turned into a racially charged and inappropriate nature. I couldn't believe it! I understandably grew offended by the manager's racist and blatantly dismissive communication toward me all because I communicated a concern not a criticism. He told me that they have been using the same Halloween decorations for five years without any problems. Well, I didn't live in Stuart for five years. I do not bare the burden of rallying others to present their concerns. I was appalled by the manager's unapologetic discrimination and rudeness toward me. He hung up the phone without resolution. It was clear to me in that moment that my Black dollars were not welcome. I am disgusted by the manager's behavior and...